Note: The job is a remote job and is open to candidates in USA. Solis Health Plans is a new kind of Medicare Advantage Company focused on providing transparent and effective solutions for members and providers. The Internal Sales Associate will be responsible for advising Medicare beneficiaries on plan benefits and conducting compliant sales presentations to enroll prospective members into the plan.
Responsibilities
- Performs compliant sales presentations to enroll prospective members into the Plan as per Marketing Policies and Procedures while complying with State and Federal Guidelines
- Ensures only Medicare Approved Materials are used during presentations
- Conducts in-person appointments at participating medical centers or prospect’s home
- Converts appointments into enrollments
- Checks enrollment paperwork for accuracy and completion
- Coordinates new member’s first visit with their primary care physician
- Maintains enrollment rate that is deemed acceptable
- Achieves corporate enrollment goals
- Communicates effectively in person and by phone
- Requires daily use of considerable discretion and judgment
- Resolves member issues concerning plan benefits, medication copays, etc
- Assists members as deemed necessary
- Communicates effectively with other professional and support staff in order to achieve positive customer outcomes
- Promotes and contributes to a positive, problem-solving environment
- Assists customers, family members and others with concern and empathy; respect their confidentiality and privacy and communicate with them in a courteous and respectful manner
- Complies with company policies and procedures and maintains confidentiality of customer medical records in accordance with state and federal laws
- Ensures compliance with all HIPAA, OSHA, and other federal, state, and local regulations
- Participates in meetings, training and in-service education, as required
- Performs other duties as assigned
Skills
- Bilingual in English and Spanish required
- Medicare Sales Experience Required
- High school graduate or equivalent; or equivalent combination of education and experience
- Agent License 2-15 (Life, Health & Variable Annuity) or 2-40 (Health), in good standing, required
- Certificate of completion for either Gorman or AHIP for corresponding year
- Copy of Continuing Education transcripts
- National Producer Number
- Valid drivers license
- Reliable transportation
- Must be goal and result driven (ability to meet quotas)
- Attention to detail
- Data entry Skills
- Flexible schedule in order to meet with prospective members during non-business hours
- Excellent computer knowledge is required, including proficient knowledge of Microsoft Office
- Must be patient in dealing with an elderly population and sympathetic to hearing or vision deficiencies
- Excellent listening, interpersonal, verbal and written communication skills with individuals at all levels of the organization
- Ability to work effectively independently and in a team environment
- Ability to read, analyze, and interpret technical procedures or governmental regulations
- Ability to write reports, business correspondence, and procedure manuals
- Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public
- Ability to calculate figures and amounts, such as discounts, interest, commissions, proportions, percentages, area and volume
- Ability to define problems collects data, establish facts, and draw valid conclusions
- Strong decision-making, analytical skills
- Must be self-motivated, organized and have excellent prioritization skills
- Must be able to work well under stressful conditions
- Must be able to work in a fast paced environment
- Excellent customer service skills
- Fluency in Spanish or Creole preferred
Company Overview
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