Note: The job is a remote job and is open to candidates in USA. Higginbotham is a company that operates Fortress Affinity Management, a standalone affinity insurance platform. The Insurance Compliance and Operations Administrator will develop and maintain the operational and compliance infrastructure to ensure scalability and accountability across insurance programs, while partnering with various teams to enhance operational quality.
Responsibilities
- Maintain organized, audit-ready files and compliance documentation across all programs and lines of business
- Support and participate in internal, carrier, and regulatory audits and reviews
- Coordinate carrier audit activities, serve as a primary point of contact, and communicate audit findings to promote understanding and continuous improvement
- Administer program and delegated authority compliance across carrier relationships
- Track carrier appointments, market access, and related documentation to ensure accuracy and completeness
- Manage surplus lines compliance activities, including stamping submissions, premium tax filings, affidavits, and NRRA home-state reporting, while monitoring and communicating regulatory and rate changes
- Manage and track state-specific filing deadlines and reporting schedules, supporting the timely and accurate completion of all required filings
- Develop, implement, and maintain compliance operational processes across FAM programs
- Establish compliance documentation standards, file construction expectations, and workflow consistency
- Perform regular file reviews and quality assurance checks to ensure completeness, accuracy, and compliance
- Identify and mitigate compliance risks, process gaps, and operational inefficiencies
- Track and report operational metrics, including accuracy, timeliness, and exception trends
- Partner with internal teams to align operational processes with compliance and contractual obligations
- Provide guidance, training, and best practices to ensure consistent compliance execution across teams
Skills
- Minimum of five (5) years of experience in insurance operations, including at least one (1) year focused on surplus lines tax filing and compliance
- Demonstrated experience with insurance licensing and surplus lines processes
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
- Ability to lift up to 25 pounds
- Prolonged computer use and document review
- Frequent communication via phone and in person
- Repetitive hand movements (typing, data entry)
- Ability to sit, stand, and move throughout the workday
- Background in legal, regulatory, or compliance disciplines
- Prior experience within a Managing General Agent (MGA), program administrator, insurance carrier, or agency environment
- Experience in roles such as Account Manager, Underwriting Assistant, Agency Operations, or Program Support
- Active General Lines or Property & Casualty License
- Completion of Surplus Lines Fundamentals Course upon hire
- Experience with agency management systems (Applied Epic or similar)
- Familiarity with compliance tools, document management, and filing systems
- Experience with Adobe Acrobat and document workflows
Benefits
- Higginbotham offers medical, dental, vision, prescription drug coverage, 401K, equity incentive plan as well as multiple supplemental benefits for physical, emotional, and financial wellbeing.
- Employee Wellness Program
- Company paid holidays, plus PTO
Company Overview