Note: The job is a remote job and is open to candidates in USA. Digital Federal Credit Union is the largest credit union headquartered in New England, serving over one million members across all 50 states. They are seeking an Information Center Loan Specialist I to provide service excellence during the loan origination process for consumer loans and mortgages, including processing applications and answering member inquiries.
Responsibilities
- Answer inbound phone calls in a high-volume contact center
- Efficiently assist members with inquiries about DCU loan products, the application process and other calls related to loan questions
- Proficiently originate and process consumer loan applications for automobiles, personal loans, and credit cards
- Review credit reports and determine loan eligibility through automated underwriting and/or Loan Officer review
- Review required applicant documentation including income verification, purchase agreements etc
- Adhere to borrower/lender compliance requirements and DCU’s internal policies and procedures
- Complete required trainings on compliance, DCU products/services and lending guidelines
- Support DCU’s Success Sharing Goals by referring and cross selling other DCU products and services
- Achieve job expectations for schedule adherence, call efficiency, sales goals and other metrics
- Become registered through the Nationwide Multistate Licensing System to obtain Mortgage Loan Originator licensing
- Answer general questions for and originate Mortgage and Home Equity applications
- Participate in performance development by being receptive to constructive coaching feedback from Assistant Managers, Performance Leads and Senior Specialists
- Foster teamwork and strive to strengthen relationships between the Information Center Staff and staff in DCU’s support departments
- Accurately process transactions, file maintenance and all other member requests
- Make process improvement recommendations in an effort to improve the efficiency of operations in the Information Center and/or other areas of the Credit Unions
- Perform other job-related duties as assigned or requested
- Complies with regulatory compliance and assigned training requirements
Skills
- High School diploma or equivalent
- 6 months prior contact center or 6 months lending experience required
- Excellent communication and phone etiquette
- Proficient computer skills and ability to learn new software
- Strong troubleshooting, multitasking, organizational, and time management abilities
Company Overview
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