Note: The job is a remote job and is open to candidates in USA. OPENLANE is a technology company that builds a digital marketplace for used vehicles. They are seeking an Independent Account Executive to support customer retention and acquire new accounts, acting as a liaison for dealerships and ensuring an exceptional customer experience.
Responsibilities
- Act as the main point of contact for dealerships within your assigned book of business and drive growth by understanding your customer’s business needs
- Maintain a good flow of communication with all departments while acting cross-organizationally to ensure satisfaction of stakeholders and resolution of issues
- Develop and maintain competitive knowledge and expertise in areas of products, industry trends, and other developments. Understand and react to the competitive landscape
- Thoroughly document all research and customer interactions in our CRM to ensure product and service reliability
- Track daily, weekly, monthly call activity and performance measurements against goals and sales targets using CRM software to meet or exceed all goals and KPIs
- You will play a pivotal role in coaching our customers on best practices, empowering them to thrive within our marketplace through personalized guidance and support
Skills
- 3-5 years of related sales and/or account management experience
- Strong understanding of online technologies and proficiency in Google Suite offerings
- Proven track record as a proactive problem-solver, taking ownership of issues from beginning to end
- Excellent oral and written communication skills, with a focus on customer service
- Strong organizational, time management, and prioritization skills–Capable of handling multiple demands at any given time
- Proven ability to work autonomously and stay focused in a remote work environment
- Experience with Salesforce
- Bachelor's Degree
- Experience with DOMO or other data analysis tools
- Experience working with Slack
- Automotive experience
Benefits
- Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
- Immediately vested 401K (US) or RRSP (Canada) with company match
- Paid Vacation, Personal, and Sick Time
- Paid maternity and paternity leave (US)
- Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
- Robust Employee Assistance Program
- Employer paid Leap into Service Day to volunteer
- Tuition Reimbursement for eligible programs
- Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
- Company culture of internal promotions, diverse career paths, and meaningful advancement
Company Overview