Note: The job is a remote job and is open to candidates in USA. Humana is a leading healthcare services company, and they are seeking an Inbound Contact Representative to join their team. The role involves handling customer inquiries and providing support through various channels while ensuring a high level of customer satisfaction.
Responsibilities
- The Inbound Contacts Representative 1 represents us by addressing incoming telephone, digital, or written inquiries
- The Inbound Contacts Representative 1 performs basic administrative/clerical/operational/customer support/computational tasks
- Typically work on routine and patterned assignments
- The Inbound Contacts Representative 1 addresses customer needs which may include complex benefit questions, resolving issues, and educating members
- Record details of inquiries, comments or complaints, transactions or interactions and takes action in accordance to it
- Escalate unresolved and pending customer grievances
- Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation
Skills
- 2 years of customer service experience
- Live in one of the following states: FL, IN, OH, TN, AZ, MO, NC, NM
- Strong customer service orientation
- Strong attention to detail
- Strong typing and computer navigation skills
- Ability to manage multiple or competing priorities, including use of multiple computer applications simultaneously
- Effective verbal and listening communication skills
- Must be passionate about contributing to an organization focused on improving consumer experience
- Associate's or Bachelor's Degree
- Previous inbound call center or related customer service experience
- Healthcare experience
- Fluency in Spanish
Benefits
- Bonus incentive plan
- Medical, dental and vision benefits
- 401(k) retirement savings plan
- Time off (including paid time off, company and personal holidays, paid parental and caregiver leave)
- Short-term and long-term disability
- Life insurance
Company Overview