Note: The job is a remote job and is open to candidates in USA. Nuvodia is a company that provides clinical applications support, and they are seeking a Help Desk Specialist I to serve as the initial phone contact for clients. The role involves collecting detailed information, prioritizing service requests, and providing technical support in a fast-paced environment.
Responsibilities
- Provides remote and on-site technical support in a clinical setting, as necessary
- Follow security guidelines determined by the industry and management
- Maintains appropriate technical documentation necessary for support, training, and analysis
- Proactively identifies areas for solution improvement – including workflow, configuration, or application changes
- Enters, prioritizes, and escalates service tickets via the ticket system
- Works directly with customers, via the phone, onsite, and online, to provide services and help resolve computing and radiology application problems
- Responds promptly to customer needs, escalates appropriately, and solicits customer feedback to improve service
- Installs and configures appropriate radiology software packages such as PACS, Voice Recognition and other supporting applications
- Resolves general workstation issues, including items related to the operating systems, hardware compatibility, and software interdependencies
- Monitors queue e-mail request folders, providing support and/or coverage to meet queue needs based on department needs and team availability
- Availability to work the after-hours on call schedule as needed
- Valid state driver’s license and proof of insurance
- Ability to maintain strict confidentiality within the organization
- Honest, pleasant manner, and good personal hygiene. Free of alcohol and drug abuse
- Excellent communication and interpersonal skills
- Detail oriented, ability to multi-task, organized, and able to work in a fast-paced environment
- Demonstrates self-directed learning and participation in continuing education through professional journals, approved seminars, etc
- Follows company departmental standards and personnel policies, with professional demeanor in conduct and appearance, by using good teamwork and communication skills to help identify concerns and solutions, assisting where needed to ensure a smooth functioning department
- Performs other duties or rotates to other shifts as required by displaying team spirit and self-growth, accepting, and performing other projects and responsibilities, and requesting other projects and responsibilities
Skills
- Associate degree in related field or equivalent experience
- One year experience in Technical helpdesk experience
- Experience with Workstation, Network and Cloud Technology
- Knowledge of Workstation Hardware & Software support
- Valid state driver's license and proof of insurance
- Ability to maintain strict confidentiality within the organization
- Honest, pleasant manner, and good personal hygiene. Free of alcohol and drug abuse
- Excellent communication and interpersonal skills
- Detail oriented, ability to multi-task, organized, and able to work in a fast-paced environment
- Demonstrates self-directed learning and participation in continuing education through professional journals, approved seminars, etc
- Follows company departmental standards and personnel policies, with professional demeanor in conduct and appearance, by using good teamwork and communication skills to help identify concerns and solutions, assisting where needed to ensure a smooth functioning department
- Performs other duties or rotates to other shifts as required by displaying team spirit and self-growth, accepting, and performing other projects and responsibilities, and requesting other projects and responsibilities
- Eligible employees must be able to pass a post-offer, pre-employment drug test
- Fundamental knowledge of healthcare or radiology application functionality
- Experience supporting RIS, PACS, or Voice Recognition systems
Benefits
- Employees can enroll in medical and dental insurance and are covered by basic vision and term life insurance.
- Employees are able to enroll in our company's 401k retirement plan with employer matching opportunities
- Will receive paid vacation, sick, and personal leave
- Paid holidays
- Quarterly profitability bonuses
Company Overview