Note: The job is a remote job and is open to candidates in USA. Carenet Health is a company focused on improving healthcare experiences and outcomes. They are seeking a Healthcare Customer Service Rep who is passionate about supporting patients with their healthcare needs and will be responsible for making outbound calls to assist patients and members.
Responsibilities
- Enjoy making outbound calls and reaching out to patients, members, and customers
- Outreach to patients to schedule appointments for preventative health screenings, assess for high risk or other healthcare appointments
- Have a passion for helping patients make decisions that will enhance their healthcare experience
- Make welcome calls and assist members and patients with benefits and insurance information
- Outbound calls to conduct surveys
- The best part, you will be making a difference in someone’s life!
Skills
- High School Diploma or General Education Degree (GED) required - this will be verified during background check
- Strong computer experience (data entry, screen navigation, keyboarding)
- Experience with Microsoft Outlook (email) and Word
- Excellent customer service skills
- Ability to adhere to daily schedules and duties
- Excellent oral and written communication skills
- Excellent demonstration of caring and compassion
- Able to provide 2 monitors at least 22 inches with HDMI and Display ports
Benefits
- Health, dental, and vision insurance
- A 401(k) plan with company match
- Paid time off (PTO) and holidays
- Flexible spending accounts (FSAs)
- Employee wellness programs
- Career development opportunities
Company Overview