[Remote] Fraud Investigator - Consumer Servicing, Bankcard Fraud

Note: The job is a remote job and is open to candidates in USA. Commerce Bank is dedicated to helping people find financial safety and success. The Fraud Investigator II - Bankcard is responsible for preventing and recovering card losses through investigation and conflict resolution, while ensuring productivity and quality expectations are met. Responsibilities • Perform intermediate related functions for consumer debit and prepaid, consumer credit, HSF, RLOC, and commercial cards • Establish and review fraud/dispute cases of moderate complexity while ensuring productivity and quality expectations are met • Monitor account activity and place outbound calls when appropriate • Process card maintenance duties, including: address changes, credit bureau updates, expiration dates, building CHR’s. Research if card or account is not working properly, such as declined authorizations • Process multiple application credit card functionality maintenance, including: visa 911 requests, authorization approvals, travel notifications and provisioning for token authorization when needed • Report activity to card associations as needed • Provide departmental reports to management • Assist with documenting department procedures • Assist with training team members • Review and confirm validity of customer documents through research • Perform other duties as assigned Skills • Intermediate knowledge of the fraud industry, including best practices • Basic understanding of regulations such Reg E, Reg Z, Visa, Mastercard, Card Act, and Soldiers and Sailors • Ability to show initiative to take on additional job responsibilities • Ability to be proactive and ask questions, offer solutions and retain and apply information to future situations • Ability to exercise sound judgment when making decisions, including identifying and interrupting flagged issues • Ability to maintain professionalism with customers during difficult situations • The ability to extract necessary information to be able to thoroughly investigate a case • Ability to maintain a high degree of confidentiality • Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities • Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills • Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values • Proficient with Microsoft Outlook, Word, and Excel • Associate's degree in Business Administration or related field or equivalent experience required • 2+ years general investigative or related experience required Benefits • Employer sponsored health, dental, and vision insurance • 401(k) • Life insurance • Paid vacation • Paid personal time • Career development • Education assistance • Voluntary supplemental benefits Company Overview • Commerce Bank is a commercial bank that offers financial products and banking services. It was founded in 1865, and is headquartered in Kansas City, Missouri, USA, with a workforce of 1001-5000 employees. Its website is https://www.commercebank.com/. Apply Now Apply Now