Note: The job is a remote job and is open to candidates in USA. European Wax Center is seeking a Franchise Business Consultant responsible for supporting franchisees to enhance business performance. The role involves driving operational excellence, managing compliance, and fostering relationships to achieve financial growth across franchise locations.
Responsibilities
- Act as the primary support and business advisor to franchisees in assigned geographies and share best practices and challenges with other FBC’s
- Challenges and inspires franchisees to achieve business results including operational KPIs and new center development goals
- Drive influential outcomes through your ability to communicate an inspired vision to achieve business results
- Ensure effective action planning by conducting root cause analysis, developing and executing targeted action plans, and implementing scheduled follow-ups to drive accountability to brand standards. Focus on driving top-line sales growth while protecting the bottom line to enhance franchisee profitability
- Manage franchise compliance with the requirements and standards of the business
- Assist franchisees with the growth initiatives and improving same store sales and minimum profitability
- Provide recommendations to franchisees for improving the quality of day-to-day operations in their location
- Prioritize efforts to support franchisees in achieving higher levels of sales growth, profitability, and operational excellence
- Partner with franchisees through quarterly business reviews to assess financial and operational performance, identify key growth opportunities, and implement actionable strategies. Use internal platforms (SMG, FranConnect, and others) to provide insights that drive profitability and operational excellence
- Understand franchisees goals for success and growth through evaluation of margins, financial roadblocks, and environmental shifts
- Partner with Business Development and Legal teams to manage franchise renewal discussions, ensuring awareness of Franchise Agreement expirations and proactively addressing financial impacts. Support timely renewals to protect brand market share and maintain a strong franchise network
- Travel nationally between 50%-75%
- Additional duties as required
Skills
- 5+ years of experience in a franchise organization supporting franchisee unit growth
- Bachelor's Degree or equivalent experience
- Proven track record of driving revenue and profitability growth and of meeting operational goals and standards
- Previous experience working remotely
- Ability to travel nationally between 50%-75%
- Strong relationship building and influencing skills as well as excellent problem resolution skills
- Strong communication skills, with the ability to clearly articulate concepts and programs to a variety of audiences
- Ability to work independently and function well across many teams
- Strong analytical skills
- Strong ability to multi-task and prioritize multiple projects and requests simultaneously, within a fast-paced, deadline-driven environment
- Proficient in Microsoft Word and Excel
- Ability to travel overnight for franchisee and staff meetings/visits
- Ability to work on evenings and weekends, as necessary, to meet business needs of franchisees
- Demonstrated ability to analyze and interpret franchisee P&L statements, identifying key financial drivers and opportunities to strengthen profitability
- Skilled in facilitating training initiatives that empower franchisees with actionable insights to optimize performance and drive sustainable growth
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