Note: The job is a remote job and is open to candidates in USA. Turf Tank is a pioneer in the sports industry, known for its innovative autonomous line-marking robot. The Field Operations Specialist will be responsible for teaching and supporting customers in operating and maintaining the robots, ensuring successful deployments and consistent customer experiences.
Responsibilities
- Lead on-site robot setup and user training following Turf Tank’s standardized processes
- Ensure each onboarding meets quality benchmarks for configuration, training, and customer readiness
- Provide clear training and supporting resources to build user confidence
- Complete on-site service requests and follow-up visits as assigned by the Field Operations Manager
- Provide timely technical troubleshooting in the field, escalating complex issues through the Field Operations Manager or Support team
- Document work completed and communicate feedback to the Field Operations Manager for continuous improvement
- Assist during peak seasons by supporting the Robot Support team with overflow requests
- Follow established checklists, processes, and standards to ensure consistency across all deployments
- Provide input to the Field Operations Manager on opportunities to refine onboarding quality or improve training materials
Skills
- Experience in technical field service, installation, or training roles
- Strong communication and instructional skills
- Technical aptitude with robotics, software, and problem-solving
- A customer-focused but process-driven approach, prioritizing quality and consistency in onboarding
- Overnight travel is required up to 80% of the time
- Day travel is required up to 90% of the time
- Work remotely
- Possess and maintain a valid driver's license with a clean driving record
- Must pass an MVR and drug screen before the start date
- Maintain eligibility for Turf Tank's fleet insurance
- Work outdoors (up to 8+ hours)
- Lift 50 lbs
- Perform work while standing, stooping, or squatting
- Work above the shoulder and below knee heights
- Sit or stand for extended periods (up to 8+ hours)
Company Overview