Note: The job is a remote job and is open to candidates in USA. Travelers is one of the best property casualty insurers in the industry, committed to taking care of customers and communities. The Sr. Quality Assurance Consultant will design and maintain a quality assurance program for the E&S Wholesale Division, ensuring superior service delivery and compliance with regulatory standards.
Responsibilities
- Design, implement, and maintain a quality assurance measurement and review program for the E&S Wholesale Division
- Perform complex quality reviews adhering to program guidelines and audit standards, including re-performing audits of peers and/or vendor partners; requires increased independent judgment and discretion
- Analyze quality review results to assess performance, identify trends, and surface opportunities for improvement; present findings to business leaders as needed
- Develop and communicate implementation tools to drive ongoing process improvements to employees on a monthly basis
- Ensure quality assurance findings are corrected, documented, and tracked to resolution
- Actively participate in QA meetings and discussions; provide feedback to managers, coaches, and individual employees regarding quality reviews
- Manage and facilitate implementation of changes to QA processes, including program design and attributes
- Lead all testing and evaluation efforts related to systems updates or enhancements tied to new regulatory requirements
- Evaluate State Regulatory Filings for accuracy and completeness, ensuring they are prepared in accordance with state-specific requirements and cadence; serve as the technical resource for carrier or state regulatory audits
- Serve as the primary point of contact for Legal/Compliance to ensure newly enacted state statutory and regulatory requirements are reflected in systems configuration, training guidance, and workflow processes
- Monitor team operations to ensure compliance with SOX, internal controls, and regulatory requirements; assist in developing and implementing action plans as needed
- Champion and model change management behaviors to support organizational evolution
- Maintain high visibility of the Quality program by reporting on progress and successes across the organization
- Provide support and technical expertise to internal partners (e.g., Corporate Audit) as needed
- Perform other duties as assigned
Skills
- High school diploma or equivalent
- 3 years of insurance, operations, or related experience
- Strong working knowledge of Commercial Lines Excess & Surplus Lines industry
- Advanced understanding of E&S compliance processes, surplus lines taxes and filings, and standard MGA or wholesaler processes and procedures
- Four or more years of experience in a supported business area, preferably in quality assurance
- Ability to manage high-volume tasks simultaneously while ensuring timely, accurate, and high-quality completion
- High attention to detail with a focus on producing error-free work
- Strong written and verbal communication skills with the ability to collaborate across business areas and with senior leaders
- Excellent coaching, feedback, and mentoring skills with the ability to communicate clearly at all levels of the organization
- Effective at working with cross-functional teams on varying business initiatives
Benefits
- Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
- Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
- Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
- Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
- Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
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