Note: The job is a remote job and is open to candidates in USA. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. They are looking for a Solution Consultant to drive solution discovery and design of Five9’s AI Agents Solutions, collaborating on sales proposals and providing pre-sales support to optimize customer results.
Responsibilities
- Partner with direct and indirect sales teams to acquire new Five9 customers and increase Five9 footprint within the install base
- Drive and engage prospect facing solution discovery, with a focus on integrating Five9 technology into an organization’s existing infrastructure
- Translate customer business needs/outcomes to technical solutions
- Provide subject matter expertise to Five9 Sales Directors and Solution Consultants
- Educate, enable, and empower Five9 direct and indirect sellers
- Deliver customized solution demonstrations & presentations
- Remain up to date on the latest technologies with respect to all things Contact Center and CX AI
- Answer prospect/customer-initiated Requests for Proposal (RFP) and Requests for Information (RFI)
- Effectively communicate opportunity engagement plans, progress, and status to both internal and customer organizations
- Continually seek out opportunities to increase customer satisfaction and deepen client relationships by interacting effectively at all levels of the client organization
- Develop materials in-line with specific sales and/or services opportunity requirements
- Work with Professional Services to align on configuration of products for customers and ensure a seamless pre to post sales transition
- Identify and initiate opportunities for continual team process improvement while working with cross team internal stakeholders
- Work with Marketing and Product Managers to define new products & initiatives and provide insight from the field back to these groups
- Must be able to travel nationally on short notice, up to 60% at times, providing on-site consulting work to clients in addition to working remotely from your home office
Skills
- Years of experience – 5+ Years
- Business acumen, with an engineering mindset
- Outstanding verbal, written and presentation skills with the ability to foster effective customer relationships
- Technical knowledge of systems integration (APIs, SOAP, REST, etc.)
- Technical knowledge of, and experience with, Voice and Digital AI products like AI Agents, Chatbots, and Interactive Voice Assistants (IVA)
- Enterprise architecture design
- Extensive on-site and web-based Executive level presentation experience and associated skills
- Proven record of successful solution selling
- High degree of self-motivation
- CX Industry Application of: Agentic AI Architecture and Industry Trends, Generative AI, Prompt Engineering, Machine Learning, LLMs, CCaaS, UCaaS, Automated Quality Management, Contact Center Operations, Contact Center Reporting, Knowledge Management, Workflow Automation
- Education - Bachelor's or Equivalent Experience Preferred
- Contact Center/Customer Experience industry experience a plus
Benefits
- Annual performance bonus
- Stock
- Other applicable incentive compensation plans
- Health, dental, and vision coverage, beginning on the first day of employment
- Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost
- Short & Long-Term Disability
- Basic Life Insurance
- 401k saving plan with employer matching
- Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents
- Generous employee stock purchase plan
- Paid Time Off
- Company paid holidays
- Paid volunteer hours
- 12 weeks paid parental leave
Company Overview
Company H1B Sponsorship