Note: The job is a remote job and is open to candidates in USA. Factored is a company founded in Palo Alto that helps U.S. companies build and scale world-class AI, ML, and Data teams. They are seeking a talented and experienced Enterprise Key Account Director to manage and grow their key accounts, ensuring client satisfaction and developing strategies for account expansion.
Responsibilities
- Own and strengthen executive-level relationships with strategic clients, including C-suite stakeholders, ensuring long-term partnership success and high satisfaction across multiple business units
- Drive strategic account expansion, including identifying new opportunities within existing clients, developing tailored growth strategies, and leading the proposal and negotiation process to secure additional business
- Oversee and monitor client satisfaction through structured check-ins, executive business reviews, and data-driven insights, implementing initiatives to enhance retention, loyalty, and account maturity
- Lead and coordinate cross-functional teams to resolve escalations and complex challenges promptly, ensuring high-quality service delivery and minimizing operational impact for clients
- Assess clients’ evolving business needs and proactively recommend additional engineers, solutions, or service lines that align with their strategic roadmap
- Collaborate with Sales, Operations, and Delivery leadership to design and execute strategic plans that drive account growth, resource allocation, and long-term commercial outcomes
- Serve as the primary executive point of contact, ensuring seamless communication and alignment between client leadership and Factored’s internal stakeholders
- Own account performance metrics, leveraging data to forecast growth, identify risks, and create strategic roadmaps that maximize revenue and client value
- Provide coaching and direction to engineers, analysts, and internal teams by sharing client insights and feedback to continuously improve product quality and service delivery
Skills
- 8+ years of experience in strategic account management, enterprise sales, customer success, or related fields
- Proven track record of managing and growing large, complex, or enterprise-level accounts
- Strong strategic mindset with the ability to think beyond day-to-day operations and design long-term growth plans
- Exceptional relationship-building and negotiation skills, with experience engaging senior executives and influencing key stakeholders
- Advanced analytical, problem-solving, and decision-making skills, using data to guide strategies and recommendations
- Demonstrated leadership abilities, including influencing cross-functional teams and driving outcomes without direct authority
- Excellent organizational and prioritization skills, with the ability to manage multiple high-impact accounts simultaneously
- Outstanding communication skills in English, both written and verbal, with the ability to present to executive audiences
Benefits
- Ownership through equity participation.
- Annual company retreat.
- Education bonus for continuous learning.
- Company-wide winter break.
- Paid time off.
- Optional in-person events and meetups.
- Tailored career roadmaps.
- High-performance culture.
Company Overview