Note: The job is a remote job and is open to candidates in USA. Teramind is a fully-remote company that has been thriving since 2014, and they are seeking an Enterprise Customer Success Manager to serve as a strategic partner for their largest customers. The role involves ensuring customer satisfaction and retention by driving product utilization and collaborating with internal teams.
Responsibilities
- Build and maintain strong relationships with enterprise customers as their primary post-sale contact, ensuring successful onboarding, adoption, and ongoing value realization
- Drive product utilization by aligning capabilities with customer goals, delivering training and enablement, and conducting strategic reviews that demonstrate ROI
- Own renewals by proactively monitoring customer health metrics, mitigating risks, and maintaining high satisfaction and retention rates
- Act as customer advocate internally, collaborating with Product, Support, and Sales teams to resolve issues and influence roadmaps
- Identify upsell and cross-sell opportunities, multi-thread relationships across customer organizations, and partner with Account Managers to expand accounts
Skills
- 5+ years in B2B Customer Success with proven track record in driving adoption, retention, and expansion
- Strong grasp of Customer Success frameworks, lifecycle management, and subscription renewal processes
- Experience with HubSpot, ChurnZero (or similar CS platforms), and customer health metrics
- Excellent relationship-building skills with ability to navigate high-stakes conversations across all stakeholder levels
- Detail-oriented, highly organized, and willing to dive deep into technical product details (cybersecurity experience a plus)
Benefits
- This is a remote job. Work from anywhere! We’ve been thriving as a fully-remote team since 2014.
- Collaboration with a forward-thinking team where new ideas come to life, experience is valued, and talent is incubated.
- Competitive salary
- High-quality health benefits
- 401(k) with employer match
- Career growth opportunities
- Unlimited paid time off
- Company-issued laptop (choice of Mac or PC)
- Professional development budget
Company Overview