Note: The job is a remote job and is open to candidates in USA. Wheels Up is a global leader in on-demand private aviation, committed to providing safe and enjoyable air travel experiences. The Director of Sales and Service for Sports and Universities will drive new member acquisition and oversee client relationships, ensuring a seamless experience and accountability for growth and satisfaction.
Responsibilities
- Partner with VP to identify, qualify, and convert prospective members in the Sports and Universities verticals through outreach, lead follow-up, and qualification of strong opportunities
- Lead new client acquisition by identifying the appropriate membership and travel solutions aligned to client needs and usage patterns
- Oversee a defined portfolio of client relationships with accountability for growth, retention, renewals, and fund replenishment
- Act as the primary commercial and service liaison for new members, ensuring a smooth onboarding experience and clear handoff to service teams
- Collaborate closely with Flight Services Managers, who are responsible for trip sourcing, detailed quote preparation, pricing, aircraft options, and itineraries for existing members
- Maintain visibility into client communications and activity, stepping in as needed to support the relationship, address concerns, or reinforce the overall experience
- Identify upsell and cross-sell opportunities and partner with Relationship Managers to advance those opportunities
- Prepare and present membership proposals and recommend charter or fleet solutions based on client travel needs
- Monitor client activity and proactively engage to drive repeat bookings, renewals, and deeper member engagement
- Support resolution of service issues and irregular operations (IROPs) by coordinating with internal teams and assisting with client communication when appropriate
- Collaborate cross-functionally with Sales, Client Services, and Trip Support teams to deliver a consistent, premium member experience
- Maintain accurate records and updates in the CRM to support team-based coverage and informed decision-making
Skills
- Minimum of 5-10 years of experience in a strategic sale, account management, or client-facing role within Sports and Universities markets
- Strong communication and relationship-building skills, with a customer-first mindset
- Ability to manage multiple accounts and coordinate across teams in a fast-paced environment
- A proactive, client-first mindset with the ability to anticipate needs
- Comfortable working with quoting tools, CRM platforms (Salesforce preferred), and proposal documentation
- Bachelor's degree or equivalent experience
- Background in private aviation, luxury services, or high-touch B2B sales
- Experience coordinating across operations and customer service teams
- Demonstrated success in a quota-carrying or growth-oriented role
- Ability to anticipate client needs and tailor recommendations accordingly
- High attention to detail in managing logistics and documentation
Benefits
- Tuition Reimbursement
- Competitive 401(k)
- Comprehensive Medical, Dental, and Vision Insurance
- Complimentary access to mental health and wellness counseling through Spring Health
- Financial planning assistance
- A variety of additional programs and services in support of your total well-being
- Eligibility for an incentive program, which rewards individual and organizational performance
Company Overview
Company H1B Sponsorship