Note: The job is a remote job and is open to candidates in USA. Snap Finance is a company that believes in providing access to necessary resources regardless of credit history. They are seeking a Director of Ecommerce to lead operations and revenue growth for their ecommerce business, ensuring strong execution across platforms and performance initiatives while collaborating with cross-functional partners.
Responsibilities
- Lead day-to-day ecommerce operations, ensuring site stability, performance, and accuracy creates an exceptional customer experience
- Translate company ecommerce strategy into actionable roadmaps and operational plans
- Lead forecasting and budgeting in partnership with Finance and provide regular business updates including executive leadership
- Define and monitor key performance indicators including traffic, conversion rate, average order value, customer acquisition cost, lifetime value, and contribution margin
- Identify and prioritize initiatives that support revenue growth and operational efficiency
- Own operational excellence across Magento and Adobe Commerce platforms
- Partner with Engineering to ensure platform scalability, performance, reliability, and security
- Translate business requirements into clear technical needs for site enhancements, integrations, and backend improvements
- Lead significant ecommerce initiatives including platform enhancements, system integrations, and performance optimization efforts
- Evaluate and support implementation of new tools and systems as the ecommerce ecosystem evolves
- Partner with Marketing to align onsite experience with paid media, lifecycle marketing, and promotional campaigns
- Collaborate with Operations and Finance to align inventory planning, fulfillment processes, margin goals, and financial forecasting
- Support initiatives related to consumer financing and payment experiences across the full suite of Snap Finance products
- Lead, coach, and develop a high performing ecommerce team
- Establish clear goals, accountability, and development plans
- Foster strong internal relationships that enable collaboration and execution
- Build a culture of ownership, operational excellence, and continuous improvement
Skills
- 8+ years of experience in ecommerce with people leadership responsibility
- Experience driving revenue performance in a direct-to-consumer ecommerce environment
- Experience with Magento and Adobe Commerce and other standard e-commerce tools
- Strong technical understanding of enterprise ecommerce architecture, integrations, and system workflows
- Experience partnering closely with engineering teams to support platform operations and enhancements
- Strong analytical capabilities and comfort interpreting performance data to inform decisions
- Experience collaborating cross functionally across internal teams
- Demonstrated ability to communicate performance and operational updates to executive stakeholders
- Experience building and developing high performing teams
- Ability to operate effectively at both strategic and operational levels
- Experience in consumer finance, complex payment ecosystems, or other highly regulated environment
- Experience scaling ecommerce growth across multiple properties and customer segments
Benefits
- Generous paid time off
- Competitive medical, dental & vision coverage
- 401K with company match for US
- Company-paid life insurance
- Company-paid short-term and long-term disability
- Access to mental health and wellness resources
- Company-paid volunteer time to do good in your community
- Legal coverage and other supplemental options
- A value-based culture where growth opportunities are endless
Company Overview