Note: The job is a remote job and is open to candidates in USA. Communication Service for the Deaf (CSD) is seeking a Director of Business Development to lead revenue growth and market expansion efforts for CSD Access. The role involves strategic leadership of the business development function, managing the sales lifecycle, and building high-value client and partner relationships.
Responsibilities
- Own and execute CSD Access's business development strategy across all service lines, including Direct Video Calling (DVC), Video Remote Interpreting (VRI), captioning, and on-demand interpreting services
- Define and manage revenue targets, pipeline goals, and market expansion plans in alignment with the Division President and Finance
- Lead all business development efforts end-to-end from prospecting and outreach through proposal, negotiation, and close, ensuring the BD team operates with clear ownership, accountability, and a consultative sales approach
- Identify, cultivate, and secure high-value partnerships and contracts across corporate, healthcare, government, education, and nonprofit sectors
- Monitor industry trends, competitor dynamics, and regulatory developments (including FCC, NG911, CVTA) to inform strategy and position CSD Access competitively in the accessible communication services market
- Build and maintain strong relationships with key clients, prospects, partners, and stakeholders, serving as a senior representative of CSD Access in external discussions
- Lead or support high-value contract negotiations in partnership with the Division President and Legal & Compliance
- Ensure account management practices support long-term client retention, upselling, and expansion in close coordination with Operations
- Represent CSD Access at industry conferences, networking events, and advocacy-related engagements
- Directly oversee and develop the Business Development team, including BD Manager, BD Specialists, and BD Associates
- Set clear expectations, performance standards, and professional development plans for all team members, consistent with the CSD Access Performance Review Framework
- Foster a team culture rooted in accountability, collaboration, ownership, and mission alignment
- Build bench strength within the team to support organizational growth and succession planning
- Serve as a coach and thought partner to direct reports, helping them grow into stronger contributors and future leaders
- Establish and maintain reporting systems to track pipeline health, revenue performance, deal velocity, and activity metrics
- Use data and insights to inform strategic decisions, prioritize opportunities, and adjust course as needed
- Provide regular updates and strategic recommendations to the Division President on growth performance, risks, and opportunities
- Ensure consistent and accurate CRM utilization across the team to support forecasting and accountability
- Partner with Marketing to ensure campaigns, content, and brand visibility align with BD pipeline priorities and client acquisition goals
- Collaborate with Operations to support seamless client onboarding, implementation, and service delivery
- Coordinate with IT, Finance, and Legal & Compliance as needed to advance deals and resolve operational dependencies
- Provide market and client insights to internal stakeholders to inform product, service, and strategy decisions
- Other duties as assigned by the Division President
Skills
- Bachelor's degree in Business Administration, Marketing, Communications, or a related field
- Minimum of six (6) years of progressive experience in business development, sales leadership, or revenue-generating roles, with at least two (2) years in a management or senior business development position
- Proven track record of driving revenue growth and building high-performing sales teams
- Minimum of five (5) years of experience working with CRM systems, demonstrating proficiency in CRM management, data analysis, and pipeline optimization
- Strong understanding of the Deaf and Hard of Hearing community and a commitment to CSD's mission
- Ability to communicate in American Sign Language
- Master's degree preferred
- Experience in contact center operations, telecommunications, interpreting services, or accessibility-related industries
Company Overview