Note: The job is a remote job and is open to candidates in USA. Clear Channel Outdoor is seeking a Digital Support Analyst to join their mission-driven engineering team. This role involves resolving technical issues related to their digital display network and supporting various stakeholders in ensuring system uptime.
Responsibilities
- Diagnose and triage hardware and software issues across core communication equipment (modems, routers, PCs) at digital displays, data centers, and throughout the network
- Verify and reproduce system issues through log file analysis, error correlation, and data analysis
- Document system incident outcomes and prioritize escalated issues in the online incident and service tracking system
- Support market technicians, electricians, contractors, and LED manufacturers in identifying faults, diagnosing network issues, and collaborating towards the rapid resolution of outages and failures
- Work closely with Clear Channel's internal Digital Support Engineers to implement timely workarounds and fixes, verify their effectiveness, and coordinate/execute their delivery
- Respond with a great sense of urgency to demanding deadlines in a fast-paced environment; identify opportunities for improvement for all incidents and problems; follow internal processes with a high level of detail
- Document incident outcomes, resolution methods, and relevant notes for future reference in the ServiceNow incident management and ticketing system
- Performs other duties as assigned
Skills
- Familiarity with Windows O/S for tier 1 diagnostics (performance monitoring)
- TCP/IP and fundamental networking knowledge
- Local and wide area networking skills
- Ability to quickly adapt to new technologies and thrive in a dynamic, fast-evolving team and technology environment as a flexible self-starter
- Self-starter with a diligent work ethic and demonstrated flexibility
- Skilled at managing multiple tasks while maintaining composure under pressure
- Strong problem-solving skills, able to quickly identify issues and implement effective solutions
- Proactively engage with team members and industry best practices to foster personal and professional growth
- Possess excellent organizational skills with strong follow-through on commitments
- Adapt seamlessly to change and actively seek continuous improvement, setting an example for fellow team members
- Demonstrate a strong commitment to the integrity of your work, reflected in clear, concise communication and a genuine empathy for business stakeholders
- Attention to Detail: Working in a conscientious, consistent and thorough manner
- Client Focus: Providing service excellence to internal and/or external clients
- Collaborating with Others: Working together with others in a cooperative and supportive manner to achieve shared goals
- IT Support Troubleshooting: Identifying system problems and determining the solutions needed to address them
- Professionalism: Treating others with honesty, respect and consideration; performing work in a reliable and conscientious manner
- Problem Solving: Identifying problems and the solutions to them
- Employee must have the ability to sit and/or stand at a desk for a minimum of 8 hours a day and complete tasks requiring repetitive use of hands
- Employee must have the ability to see written documents, computer screens and to adjust focus
- Bachelor's degree preferred, or equivalent combination of education, training, experience, or military experience
Company Overview