Note: The job is a remote job and is open to candidates in USA. Ursus, Inc. is partnering with a Fortune 500 multi-national technology company headquartered in Menlo Park, CA. The Contingent Operations Program Manager will manage day-to-day execution for 3P Retail & Telco repair and maintenance and supply fulfillment/warehouse operations across North America, overseeing external partners and improving processes to meet business needs.
Responsibilities
- Oversee daily execution with warehouse agencies and service partners across North America, ensuring quality, timeliness, compliance, and service performance
- Track corrective and preventive actions, non-compliance trends, documentation accuracy, and audit readiness
- Convert improvement findings into standard operating procedures, training materials, and repeatable workflows
- Drive repair, maintenance, and warehouse improvements that increase efficiency, space utilization, cost effectiveness, and operational consistency
- Partner with suppliers, carriers, and 3PL providers to resolve material, shipping, and service escalations
- Collaborate with Physical Merchandising, Field Merchandising, Demo Tech, Retail Sales, Finance, Procurement, external agencies, and retail partners
- Support new product introduction, retail refresh activities, OPEX planning, operational scaling, special projects, and occasional extended operational hours
Skills
- 3+ years of project or program management experience in retail operations, supply chain, logistics, or a related field
- 3+ years of experience in repair and maintenance, supply fulfillment, warehouse operations, vendor management, or 3PL management
- Experience supporting big-box retail, retail field operations, or multi-site retail execution
- Strong vendor management skills, including RFPs, SLAs, contracts, scorecards, escalations, and service reviews
- Strong organization, written and verbal communication, and ability to manage multiple priorities in a fast-paced environment
- Proficiency in Google Suite and Microsoft Suite; ability to work cross-functionally with internal teams, external agencies, and retail partners
- Ability to travel within the U.S. and Canada as business needs require
- Working hours: 8:00 AM–5:00 PM PST or 9:00 AM–6:00 PM CST
- Background in consumer electronics, tech retail, or similar industries
- Six Sigma, PMP, or other process improvement/project management certification
Benefits
- Medical, Dental, Vision, Commuter and 401K benefits with company matching
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