Note: The job is a remote job and is open to candidates in USA. BCD Travel is a leading meetings and events agency that emphasizes connections and innovative solutions. The Customer Success Manager role involves managing complex marketing programs in a regulated environment, ensuring compliance, and fostering client relationships to maximize ROI.
Responsibilities
- Managing marketing programs from concept through wrap-up, including logistics, timelines, materials, and supplier coordination
- Working in a highly regulated, compliance-focused environment and making sure program activity aligns with client and regulatory guidelines
- Turning program data into useful reporting, including budget tracking, aggregate spend support, and Quarterly Business Reviews
- Building strong relationships with clients, service providers, and internal teams while confidently advising on best practices and process improvements
- Handling multiple deadlines at once, staying organized under pressure, and solving issues quickly and effectively
Skills
- Managing marketing programs from concept through wrap-up, including logistics, timelines, materials, and supplier coordination
- Working in a highly regulated, compliance-focused environment and making sure program activity aligns with client and regulatory guidelines
- Turning program data into useful reporting, including budget tracking, aggregate spend support, and Quarterly Business Reviews
- Building strong relationships with clients, service providers, and internal teams while confidently advising on best practices and process improvements
- Handling multiple deadlines at once, staying organized under pressure, and solving issues quickly and effectively
- Experience supporting Life Sciences or Pharma programs and familiarity with marketing models in that space
- Knowledge of HCP contracting, documentation collection, debarment checks, honoraria, and expense payment processes
- Strong Excel skills and confidence creating reports, tracking financial details, and maintaining accurate program data
- A four-year college degree and at least three years of experience in marketing management, logistics, or operations
- A sharp eye for detail, polished communication skills, and a professional, customer-focused approach
Benefits
- Flexible Working We believe that a flexible working environment is key to getting the best out of our teams. We will support you to work where you need to and when you need to, depending on how you work best.
- Room to Grow Our line of work and business structure challenge our people in a way that inspires growth, with learning and development built into every role. We give individuals ownership over the direction and speed in which they grow.
- Everyone has a voice We thrive on conversations that spark curiosity and empathy. No matter how big or how small, every voice is heard, considered and respected.
- Make your move The diversity of roles across BCD M&E’s global locations means that our people often find new adventures during their time with us. Join us as a meeting planner role in the UK, stay for a global marketing career — there’s always room to move.
- Our extensive benefits include comprehensive healthcare, retirement plans, continued education support, diverse work locations, travel and hotel discounts, volunteer and sustainability opportunities and a successful employee recognition program.
Company Overview
Company H1B Sponsorship