Note: The job is a remote job and is open to candidates in USA. NinjaOne is a company focused on simplifying IT operations for its clients, and they are seeking a SLED Customer Success Manager. In this role, you will drive value and growth within state and local government and education accounts, acting as a trusted advisor and managing client relationships to enhance their IT infrastructure and operational efficiency.
Responsibilities
- Manage a portfolio of state, local government, and education clients, identifying opportunities to expand partnerships and support their evolving IT needs
- Act as a trusted advisor to government IT leaders, school districts, and higher education institutions, helping them navigate budget constraints, procurement processes, and regulatory compliance
- Identify opportunities to expand NinjaOne’s presence within public sector organizations by aligning our RMM, endpoint management, cybersecurity, and automation solutions with their strategic IT initiatives
- Understand the specific challenges of SLED IT environments, including legacy system modernization, cybersecurity mandates, and remote workforce enablement, to position NinjaOne as the ideal solution
- Build strong, long-term partnerships with public sector IT teams and procurement officials, ensuring they stay engaged and informed on best practices, new features, and funding strategies
- Work closely with NinjaOne’s legal and finance teams to navigate RFPs, cooperative purchasing agreements, and public sector buying contracts
- Utilize Salesforce to track opportunities, forecast revenue, and manage customer engagement, ensuring alignment with public sector sales cycles and budget planning periods
- Stay up to date on SLED technology trends, government initiatives, and education IT funding sources to position NinjaOne as a strategic technology partner
Skills
- Strong background in SLED account management
- Public sector IT solutions selling
- Customer success experience
- Proven track record of managing complex sales cycles within government and education organizations
- Proven track record of selling IT solutions to state & local governments or education institutions
- Strong understanding of government procurement processes, budget cycles, and compliance regulations
- Successfully expanded accounts in SLED markets
- Identified upsell/cross-sell opportunities
- Helped organizations modernize their IT operations
- Exceptional communication & relationship management skills
- Ability to engage effectively with public sector IT leaders, procurement officials, and education administrators
- Proactive problem-solving skills
- Ability to address funding challenges, security concerns, and modernization roadblocks
- Familiarity with public sector IT frameworks and cybersecurity mandates
- Proficiency in Salesforce & CRM Best Practices
- Bachelor's Degree or equivalent experience in IT, Public Administration, Business, or a related field
- Familiarity with funding sources (E-Rate, CARES, ARPA, state/local grants)
Benefits
- Full-time work that is hybrid remote
- Comprehensive benefits package, which includes medical, dental, and vision insurance
- 401(k) plan
- Unlimited PTO
- Opportunities for growth and advancement
Company Overview