Note: The job is a remote job and is open to candidates in USA. OpenSpace is redefining how the world’s most complex projects are built with their AI-powered Visual Intelligence Platform. The Customer Success Manager is responsible for driving adoption and satisfaction among mid-market and enterprise customers, ensuring they achieve value from the platform through effective onboarding and ongoing support.
Responsibilities
- Serve as the primary post-sales point of contact for a portfolio of mid-market and enterprise accounts
- Build and maintain strong working relationships with operational and project-level stakeholders
- Deliver onboarding refreshers, usage reviews, and tailored training sessions to maximize time-to-value and drive sustained product engagement
- Monitor account health and usage trends to identify risks and drive proactive customer engagement
- Conduct discovery to understand customer workflows and recommend best practices aligned to their business goals
- Surface expansion and retention risks to account teams
- Support renewal processes by providing usage insights, ACV checks, documentation, and customer context
- Maintain accurate records of customer health, activity, and opportunities using tools like Salesforce and Catalyst. Track progress against KPIs for adoption, retention, and growth
- Travel to customer jobsites and offices (~25%) to build stronger relationships and deliver in-person support, when needed
- Partner with Sales, Product, and Marketing teams to deliver seamless experiences and ensure alignment on customer needs and product capabilities
Skills
- 3+ years of experience in Customer Success, Account Management, Support, or another customer-facing role in a B2B SaaS environment
- Experience facilitating onboarding, training, or engagement programs with customers
- Ability to manage a book of business totaling $5M+ across 30-100+ accounts
- Strong verbal and written communication skills with the ability to deliver product training effectively
- Working knowledge of Salesforce, Catalyst, Gainsight, or other CS platforms
- Strong customer relationship-building skills with a customer-centric mindset
- Ability to interpret product usage data to identify adoption risks or growth opportunities
- Strong collaboration skills and willingness to work cross-functionally
- Problem-solving mindset with the ability to troubleshoot customer issues independently
- This role requires the ability to travel. The average travel requirements of this role are up to 25%
- Bachelor's degree preferred or equivalent experience
- Construction or ConTech industry experience is strongly preferred
Benefits
- Variable
- Equity awards
- 401k match
- Other region-specific health and wellness benefits
Company Overview
Company H1B Sponsorship