Note: The job is a remote job and is open to candidates in USA. Provider1st is a fast-growing company dedicated to simplifying the Release of Information (ROI) process for healthcare providers. They are seeking a Strategic Customer Success Manager to manage client relationships, drive onboarding and implementation of services, and ensure customer satisfaction and retention.
Responsibilities
- Own the end-to-end customer lifecycle, with equal emphasis on onboarding, implementation and ongoing customer success
- Lead onboarding and implementation for new clients, ensuring smooth transitions, timely go-lives, and strong early adoption
- Act as the primary point of contact, building trusted relationships with client stakeholders
- Drive customer engagement, satisfaction, and retention across your portfolio
- Partner cross-functionally with Sales, Operations, and Support to deliver a seamless customer experience
- Provide consultative guidance by understanding client workflows and aligning solutions to their goals
- Identify opportunities for growth and expansion through increased adoption of services
- Monitor customer performance, proactively address risks, and maintain high renewal rates
- Contribute to improving processes and best practices as the Customer Success function scales
Skills
- Minimum 5+ years of relevant experience, with 2+ years of focus on strategic customer-facing work
- Strong focus on learning and understanding the goals and strategies of our customers to provide consultative solutioning
- Ability to manage and influence through persuasion, negotiation, and consensus building
- Entrepreneurial, self-sufficient, and self-driven approach
- Comfortable making decisions under uncertainty
- Thorough with attention to detail and a bias towards action
- Strong empathy for customers and passion to achieve revenue expansion & growth
- Analytical and process-oriented mindset
- Strong understanding of value drivers in recurring revenue business models
- Robust project management and client management skills
- Enthusiastic and creative with the ability to inspire others
- Excellent communication and presentation skills – and a commitment to maintain good internal and external relationships
- Passionate about building a business that transforms the healthcare industry
- Experience with sales and post-sales (ideal, but not required)
Benefits
- Annual performance-based bonus
- Collaborative, mission-driven culture with strong growth and career development opportunities
- Remote-friendly work environment
- Comprehensive Medical, Dental, Vision, and Life Insurance coverage
Company Overview