Join Amazon's Dynamic Team as a Customer Success Manager and Drive Business Growth from the Comfort of Your Own Home! We're seeking a highly skilled and motivated individual to fill a remote Customer Success Manager position, offering a competitive salary of $25-$35/hour. As a key member of our team, you will have the opportunity to work with top seller partners, influencing processes and strategies across their businesses on Amazon.com and enhancing the end-user experience.
This is a full-time position located in Seattle, USA, but you will have the flexibility to work from home. As a Customer Success Manager with Home and Lifestyle Amazon Merchant Services, you will be responsible for driving the strategic execution of plans and initiatives that make a prompt impact on clients and businesses. You will provide data-driven strategic insights, ensure high operational standards, and build trusted-advisory relationships with merchants to guide and influence them in achieving their key and strategic objectives.
Job Summary:
We are looking for a talented and experienced Customer Success Manager to join our team. The successful candidate will have a strong background in account management, sales, marketing, or a related field, with a proven track record of driving business growth and improving customer satisfaction. You will be working with a team of 6-10 Customer Success Managers to enhance, continuously improve, learn, and grow to support both sellers and Amazon's many customers.
Key Responsibilities:
- Act as the primary point of contact and internal advocate for seller issues, questions, requests, escalations, and concerns
- Identify, advise, and execute key seller needs across marketing, merchandising, and store networks across Amazon
- Communicate with multiple stakeholders to develop product knowledge on Amazon.com, monitor inventory stock positions, and track sales performance
- Analyze data from various sources and present recommendations to sellers on trends and opportunities
- Offer support and strategic business proposals while working with internal teams to ensure operational execution
- Create and deliver reports to sellers tailored to their needs and key growth objectives
- Train sellers on tools, policies, processes, and relevant best practices through Amazon programs and products
- Pitch promotional opportunities to help sellers drive revenue growth to meet their YoY objectives
- Engage with various internal stakeholders to issue resolve, surface defects, dissect and analyze data, and drive continuous improvement for your sellers and the organization
- Identify, tackle, and scale process improvements across the team and wider organization
- Manage testing account objectives, issues, and projects
Requirements:
- 3+ years of professional work experience
- Experience with Microsoft Excel
- Experience analyzing data and best practices to assess performance drivers
- Data analysis experience, including manipulating large datasets from complex systems and interpreting results
- Experience creating and implementing processes
- Experience influencing stakeholders
- Proficient in Excel
- Time management, prioritization, and problem-solving skills
- Solid written and verbal communication skills
- Ability to build professional relationships
- Experience quickly adapting to change and managing ambiguity
Preferred Qualifications:
- Bachelor's degree, Master's degree, or equivalent
- 3+ years of experience in account management, sales, marketing, purchasing, supply chain management, transportation, procurement, customer support, or consulting
- 3+ years in related industries, such as retail, hospitality, technology, consumer electronics, home goods, sporting goods, scientific products, industrial products, or telecom
- Experience with analytical and productivity tools, including or similar to: Tableau, Salesforce, Microsoft OneNote, SharePoint, and Oracle Business Intelligence
- E-commerce experience
- Data analysis experience
- Proven ability to learn tools and processes and then effectively use them to provide support
- Manage multiple tasks and needs in a fast-paced, deadline-focused environment
- Proven track record of taking ownership and driving results
- Solid attention to detail
- Exceptional problem-solving skills
- Comfortable working in a diverse group and contributing to an inclusive culture
We Encourage You to Apply!
Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team.
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