Note: The job is a remote job and is open to candidates in USA. Eulerity is an AI-native marketing automation platform serving enterprise brands such as Mastercard and Uber Eats. They are hiring Customer Success Managers to own client relationships, ensuring satisfaction and growth through proactive communication and strategic advice.
Responsibilities
- Serve as the primary point of contact for a portfolio of multi-location and franchise brands the person they call when something matters
- Run onboarding sessions that set the tone for a long-term partnership from day one
- Build and lead campaign and business reviews that go beyond reporting — surface the real story in the data and come with a clear point of view on what to do next
- Advise clients on cross-channel strategy across Google Search, Meta (Facebook / Instagram), YouTube, Display, and emerging channels — connected to their actual business objectives, not just their media budget
- Partner closely with Technical Account Managers to monitor delivery, proactively analyze performance, and optimize campaigns
- Identify and pursue expansion opportunities within your book of business — thoughtful upsell, not checkbox upsell
- Be the internal voice of your clients: work cross-functionally with Product, Engineering, and Marketing to resolve issues and make sure what we promise gets delivered
- Help clients understand and use the full depth of the Eulerity platform, staying ahead of industry shifts so they do not have to
Skills
- 2–4 years of customer service experience for junior level
- 8+ years of customer service experience in digital marketing based account management for senior level
- Hands-on familiarity with paid digital channels; Google Ads, Meta, Display, YouTube, or similar
- Strong communication skills; able to educate and train clients at varying levels of digital sophistication, and hold a room with senior stakeholders when needed
- Highly organized, with the ability to manage multiple priorities in a fast-moving environment without things slipping
- Proficiency with Excel, PowerPoint, and Word
- Out-of-the-box thinker with a problem-solving, consultative approach
- Experience working with multi-location or franchise brands is a strong plus
- Comfort turning performance data into a clear narrative and a concrete recommendation and not just a summary
Benefits
- Comprehensive benefits
- Medical
- Dental
- Vision
- Unlimited PTO
- Commuter benefits
- 401(k) with company match
- Summer Fridays
- Remote
Company Overview