Note: The job is a remote job and is open to candidates in USA. StructureCraft is a company focused on revolutionizing AEC design software. They are seeking a Customer Success & Growth Lead to ensure pilot success, synthesize customer insights, and define the positioning and messaging for their product as they move toward commercial launch.
Responsibilities
- Pilot success. You will embed with our current pilot participants, run onboarding, train new users, and stay close as they put Branch Concept to work on real projects. Their success is your primary objective
- Customer learning and synthesis. You will turn every pilot conversation into structured insight that informs the product roadmap. You will be the voice of the customer inside Branch
- Positioning, messaging, and content. You will own how we describe Branch Concept publicly across our website, conference talks, demo scripts, case studies, blog, and social channels. You will set the editorial cadence, partner with product to make the story sharp, and build our point of view in AEC software
- Pilot expansion. You will find, qualify, and onboard the next cohort of pilot users. You will build the pilot motion that scales from a handful of architects to a few dozen
- GTM groundwork. As we approach general availability, you will partner with leadership on pricing, packaging, and the early sales motion. You will not own these alone, but you provide input and lead the execution
Skills
- 3 to 5 years of experience in product marketing, customer success, or a closely related GTM role at an early-stage software company
- Experience ideally selling a technical or design-led product
- Wired for customer relationships
- Product marketing instincts
- Ability to write well and write a lot
- Comfortable with ambiguity
- Ability to learn quickly
- No prior experience in AEC is required but strongly preferred
- Background in AEC is a plus but not required
- Hands-on design or engineering experience of any kind is a plus
Company Overview