Note: The job is a remote job and is open to candidates in USA. Akeyless Security is a company that delivers a cloud-native SaaS platform for identity security. They are seeking a Customer Success Architect to manage post-sales technical relationships, ensuring customers achieve maximum value from the Akeyless platform through onboarding, implementation, and ongoing support.
Responsibilities
- Lead end-to-end onboarding and implementation of Akeyless solutions, guiding customers through architecture design, integrations, and best practices
- Serve as a trusted technical advisor, building strong relationships with customers and supporting adoption, expansion, and overall success aligned with their business goals
- Troubleshoot complex technical issues, provide guidance on DevOps, security, and cloud-native environments, and support integrations, automation, and infrastructure design
- Translate customer requirements into scalable and secure architectures, while recommending best practices and optimizing usage of the Akeyless platform
- Collaborate closely with Sales, Solutions Architects, Product, and R&D to ensure successful deployments, resolve challenges, and represent customer needs internally
Skills
- 7+ years in a technical customer-facing role (CSE, TAM, Solutions Engineer, Professional Services, etc.)
- Strong experience with: Kubernetes, Docker, Linux, and Cloud platforms (AWS, Azure, or GCP)
- Experience supporting or implementing SaaS or security products
- Ability to combine technical depth with customer-facing communication
- Strong troubleshooting and problem-solving skills
- Excellent verbal and written communication
- Experience in Cybersecurity, DevOps, or DevSecOps environments
- Knowledge of: Identity & Access Management (IAM), Privileged Access Management (PAM), PKI / Certificate Management, Encryption / Key Management (KMS, HSM)
- Familiarity with CI/CD, Infrastructure as Code (IaC), config management tools
- Experience with scripting or programming (Python, Bash, etc.)
- Background in pre-sales or solution architecture is a plus
Benefits
- Company Stock Options
- Benefits
Company Overview