Note: The job is a remote job and is open to candidates in USA. Western Reserve Hospital is seeking a Customer Service Specialist to provide essential account maintenance and customer service. The role involves handling patient inquiries, financial counseling, and resolving billing issues while maintaining knowledge of healthcare processes.
Responsibilities
- Performs account maintenance and customer services: documents activities, processes patient correspondence, re-bills accounts, responds to telephone inquiries, resolves account issues with payor representatives and/or patients, updates demographics/insurance information and analyzes various payor remittance advices
- Performs financial counseling, initiates payment plans, processes Care Assurance/Charity patient applications and provides information regarding these programs to patients as requested
- Resolves charge related issues and credits inaccurate charges. Contacts collection agencies to resolve patient complaints and correct inappropriate placements
- Continues education, maintains reference materials and maintains knowledge of services, departments, charges and directs callers to the appropriate entity as needed
- Identifies system problems and edit failures, provides documentation to management and assists with correction process
- Participates in meetings; prepares and distributes meeting minutes
- Completes special projects (i.e. increase cash flow, reduction in accounts receivable, process invoices)
Skills
- High school diploma or equivalent
- At least three (3) years experience in healthcare billing and/or follow-up or hospital customer service which has provided comprehensive knowledge of healthcare billing and/or follow-up, insurance payment procedures and processing and basic telephone etiquette
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