Note: The job is a remote job and is open to candidates in USA. Connexus Resource Group is seeking a Bilingual Customer Service Representative - Call Center Agent to support customers through inbound and outbound calls in both English and Spanish. The role requires strong communication skills and a customer-focused attitude to assist with inquiries and ensure a positive customer experience.
Responsibilities
- Answer inbound and outbound customer calls, emails, and live chats in both English and Spanish
- Professionally assist customers with questions, concerns, and account-related inquiries
- Identify, escalate, and document priority issues when necessary
- Follow up on complex customer interactions to ensure resolution
- Accurately record customer interactions and account details across multiple systems
- Build rapport with customers through positive, solution-focused communication
- Maintain professionalism and productivity in a fast-paced call center environment
- Collaborate with leadership and team members to improve customer experience and overall performance
Skills
- Fluent in both English and Spanish, verbal and written
- Previous customer service experience required
- Strong communication and interpersonal skills
- Positive, upbeat, and customer-focused personality
- Self-motivated with strong problem-solving abilities
- Comfortable multitasking across multiple systems and platforms
- Excellent grammar, punctuation, and spelling skills
- Basic computer proficiency including navigation, copy/paste, opening tabs, and typing 30+ WPM
- Reliable attendance and professionalism
- Ability to adapt in a fast-paced, performance-driven environment
- Call center experience preferred
Benefits
- Health, Dental, Vision Insurance: Comprehensive plans to keep you and your family healthy.
- 401k Savings Plan: Secure your financial future with our competitive savings plan.
- Employee Advancement & Career Path Development: We believe in promoting from within—your growth is our priority!
- Monthly Drawings: Win exciting prizes like gift cards and electronics!
- Paid Time Off: Earn paid time off from day one—because you deserve a break!
- Casual Environment: Enjoy a relaxed work atmosphere where you can be yourself.
- DailyPay Partner: Access your earnings daily—because life doesn’t wait!
Company Overview