Note: The job is a remote job and is open to candidates in USA. Accendra Health is focused on making healthcare more accessible and personal. The Customer Service Representative Associate plays a vital role in providing a positive customer service experience, educating patients on products and services, and addressing their concerns in a high-volume inbound call center setting.
Responsibilities
- Review and Process orders via fax and electronic platforms
- Make outbound calls to patients and referrals as needed
- Utilize tools and resources to assist in order entry
- Use full product knowledge of Byram therapies to service patients
- Communicate effectively with patients, teammates healthcare professionals and sales team
- Consistently meet required Key Performance Indicators (KPI’s)
- Perform other duties as required
Skills
- High School Diploma or equivalent required
- 1-2 years of customer service experience required
- Excellent written and verbal communication skills
- Proficient with MS Office and the ability to navigate multiple platforms
- Ability to learn our brand products and therapies
- Strong customer service skills with the ability to resolve patient concerns
- Demonstrate soft skills to enhance patient experience
- Call center experience preferred
Benefits
- Medical, dental, and vision care coverage
- Paid time off plan
- 401(k) Plan
- Flexible Spending Accounts
- Basic life insurance
- Short-and long-term disability coverage
- Accident insurance
- Teammate Assistance Program
- Paid parental leave
- Domestic partner benefits
- Mental, physical, and financial well-being programs
Company Overview