Note: The job is a remote job and is open to candidates in USA. GBLI | Global Indemnity provides specialty property and casualty insurance for small to middle-market businesses. They are seeking a Customer Service Representative to support billing, claims, and underwriting while maintaining high call volumes and providing information to insureds.
Responsibilities
- Receiving and maintaining a consistent high call volume
- Front line support for billing, claims, and underwriting
- Assisting in providing information to insureds, lienholders and agents
- Assessing the complexity of each call for possible elevation or re-routing
- Accessing and researching information from various databases
- Accurately following standard screens, procedures, and scripts to perform tasks
- Learning company products and services as well as general insurance terminology
Skills
- High School diploma
- 1-2 years of work experience in a call center environment and/or a customer facing/servicing role
- Excellent verbal and written communication skills
- Demonstrated ability to learn and retain information about company products; as well master various company systems needed to perform work
- Ability to recognize the need for, and adhere to, defined procedures
- Ability to maintain composure and professional demeanor on the phone at all times
- Ability to help defuse frustrated callers
- Ability to make quick and accurate decisions regarding if a call is within the scope of one's knowledge and experience and/or may need to be handled by consulting more experienced staff
- Property insurance knowledge/experience preferred
Benefits
- Generous paid time off (PTO)
- Professional development opportunities (including a mentorship program)
- Educational assistance program, which covers up to $5,250 in educational costs per year
- Comprehensive health insurance plan (with vision and dental)
- Paid Parental Leave
- Life insurance
- 401(k) retirement plan with up to 6% company match and immediate vesting
- Healthcare and dependent care flexible spending accounts
- Short-term and long-term disability
- Company-sponsored social events
- Various committees to get involved in, which include our Diversity, Awareness, and Inclusion Committee, and Charitable Giving Committee
Company Overview