Note: The job is a remote job and is open to candidates in USA. Rack Industries is seeking a Customer Service Representative for a fully remote position. The role involves providing customer service support in a trade business environment and requires experience in scheduling and dispatching.
Responsibilities
- Knowledge of Service Titan
- Knowledge or experience using Hatch messaging
- Customer Service Experience in a Trade business environment such as Plumbing, HVAC, Electrical, or Generators
- A background in Scheduling or/and Dispatching
- Customer service: 2 years in a Trade business environment. (Preferred)
- Call center: 2 years of inbound/outbound phone experience (Required)
- 8-hour shift
- Appointment scheduling: 1 year (Required)
- Service Titan: 1 year (Required)
- Hatch: 1 year (Required)
- Dispatching: 1 year (Required)
- Call center: 1 year (Required)
- Data entry: 1 year (Required)
Skills
- Call center: 2 years of inbound/outbound phone experience
- Appointment scheduling: 1 year
- Service Titan: 1 year
- Hatch: 1 year
- Dispatching: 1 year
- Call center: 1 year
- Data entry: 1 year
- Knowledge of Service Titan
- Knowledge or experience using Hatch messaging
- Customer Service Experience in a Trade business environment such as Plumbing, HVAC, Electrical, or Generators
- A background in Scheduling or/and Dispatching
- Customer service: 2 years in a Trade business environment
Benefits
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
Company Overview