Note: The job is a remote job and is open to candidates in USA. QA Ltd is the largest tech training company in the UK and the fastest growing in the US. They are seeking a Customer Service Coordinator to support internal and external stakeholders in delivering services and programmes while providing excellent customer service.
Responsibilities
- Complete tasks or objectives following company policies, procedures or methods to agreed timescales/KPIs/SLA’s
- Work with internal and external stakeholders and learners to deliver our services and programmes
- Timely and successful completion of all required documentation in-line with regulations/governance
- Deliver high levels of customer service to assist the wider team
- Plan and organise own workload and coordination of related activities
- Maintain strong relationships with members of the client team
- Raise issues that risk project delivery and/or agreed costs and timescales
- Escalate risks to ensure appropriate action is taken to mitigate them
Skills
- Complete tasks or objectives following company policies, procedures or methods to agreed timescales/KPIs/SLA's
- Work with internal and external stakeholders and learners to deliver our services and programmes
- Timely and successful completion of all required documentation in-line with regulations/governance
- Deliver high levels of customer service to assist the wider team
- Plan and organise own workload and coordination of related activities
- Maintain strong relationships with members of the client team
- Raise issues that risk project delivery and/or agreed costs and timescales
- Escalate risks to ensure appropriate action is taken to mitigate them
- Working to defined deadlines where high levels of accuracy are required
- Working to tight deadlines where high levels of accuracy
- Demonstrate a good working knowledge of Microsoft Office Word/Excel/Outlook (2007 and above)
- Experience of using IT systems e.g. Client Relationships Management is desirable
- Track record of successfully delivering assigned tasks and/or events - desirable
- Experience within a highly client-centric environment, servicing a wide range of offerings
Benefits
- 27 days Annual Leave(4 days used for the festive closure) plus Bank Holidays
- Holiday Buying scheme
- Medicash plan, Wellhub, Cycle to Work scheme
- Private Medical Insurance at corporate rates
- Employee Assistance Programme
- Employee Discounts Benefit Hub
- 3 Development days
- 2 Charity days per year
- Pension Scheme
- Early Friday Finishat 4pm
- 3 training days/year
- Enrolon aDegreeorMasters programme
Company Overview