Note: The job is a remote job and is open to candidates in USA. National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. The Customer Service Associate II is responsible for making high volume outbound calls and providing effective quality customer service regarding property insurance, supporting borrowers and agents with detailed information.
Responsibilities
- Cross trains to assist with borrower follow ups
- Assists answering questions in the help desk chat
- Meets and maintains availability standards, (Production, Non-Production, Quality) and attendance guidelines
- Updates records and note system as required
- Disbursements of Property Insurance Premiums
- Handles Outbound telephone calls with borrowers, Insurance Agents/Carriers regarding premium disbursements and property insurance in order to prevent a Borrower letter going out
- Delivers timely, accurate customer service ensuring the highest level of satisfaction
Skills
- Ability to make high volume outbound calls
- Effective quality customer service regarding property insurance
- Support borrowers and Carrier/Agents by providing detailed information on how to obtain their property insurance
- De-escalate calls
- Handle disbursement of premiums
- Cross trains to assist with borrower follow ups
- Assists answering questions in the help desk chat
- Meets and maintains availability standards (Production, Non-Production, Quality) and attendance guidelines
- Updates records and note system as required
- Disbursements of Property Insurance Premiums
- Handles Outbound telephone calls with borrowers, Insurance Agents/Carriers regarding premium disbursements and property insurance
- Delivers timely, accurate customer service ensuring the highest level of satisfaction
- High School Diploma or GED
- 0-2 years experience
Benefits
- Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse.
- Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.
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