About careerzynith – Pioneering Patient‑Centric Imaging Solutions
careerzynith is a fast‑growing, privately held leader in medical imaging services, renowned for its “White Glove” approach to patient care. Over the past decade, we have doubled our revenue by investing in cutting‑edge technology, innovative service models, and a culture that puts people first—both our clients and our employees. Our remote‑first philosophy enables talented professionals across the United States to join a collaborative, mission‑driven team while enjoying the flexibility of working from home. If you thrive in a dynamic environment where empathy, precision, and proactive problem‑solving are celebrated, you have found your next career home at careerzynith.
Position Overview
careerzynith is seeking a dedicated Customer Experience Specialist to join our remote customer service team on rotating 2nd and 3rd shifts. This full‑time role is the frontline of our “White Glove” service model, ensuring that patients, providers, and internal partners receive timely, courteous, and accurate support. You will be the voice that bridges the gap between complex imaging logistics and the human experience, handling high‑volume calls, service requests, and coordination tasks with professionalism and care.
Key Responsibilities
Core Service Delivery
- Answer and manage inbound customer service calls, emails, and text messages across multiple time zones.
- Create, prioritize, and dispatch service requests using careerzynith’s web‑based Operations Management System (OMS).
- Provide real‑time scheduling support for 20‑30 drivers each night, monitoring pick‑up and delivery timelines.
- Escalate complex issues to the appropriate manager or department while maintaining clear documentation.
- Attach and audit Field Service Reports in OMS, ensuring all vendor interactions are fully logged.
- Maintain compliance with HIPAA regulations in all communications and data handling.
- Coordinate hand‑offs between night‑shift and day‑shift teams, delivering concise summaries to ensure continuity of service.
Customer Advocacy & Problem Solving
- Identify, troubleshoot, and resolve patient or provider concerns with a “customer‑first” mindset.
- Follow up on open tickets until resolution, documenting each step to build a knowledge base for future reference.
- Proactively suggest process improvements that enhance efficiency and patient satisfaction.
- Act as the primary night‑time contact for drivers, providing scheduling assistance, maintenance support, and urgent issue resolution.
Administrative & Technical Duties
- Utilize Microsoft Office Suite—especially Excel—to generate reports, track performance metrics, and manage data entry.
- Enter helium readings and manage injectable dose orders within OMS.
- Support the creation of service documentation, training materials, and SOP updates as directed by management.
Essential Qualifications
- Minimum of 2 years experience in a customer service, call‑center, or patient‑scheduling environment.
- Demonstrated ability to prioritize multiple tasks simultaneously while maintaining meticulous attention to detail.
- Strong written and verbal communication skills; ability to convey complex information clearly and courteously.
- Proficiency with web‑based CRM/OMS platforms, Microsoft Office (Excel, Word, Outlook), and basic troubleshooting of computer applications.
- Flexibility to work rotating 2nd and 3rd shift schedules, including weekends and holidays, with occasional overtime as needed.
- Eligibility to complete a background check and drug screening in compliance with careerzynith policies.
Preferred Qualifications & Additional Skills
- Experience in the healthcare or medical imaging industry, particularly with patient scheduling or logistics coordination.
- Familiarity with HIPAA regulations and best practices for protected health information (PHI) handling.
- Previous remote work experience with a reliable home office setup (high‑speed internet, headset, and quiet workspace).
- Ability to quickly learn and adapt to new software tools and workflow processes.
- Demonstrated problem‑solving mindset, with examples of process improvements or efficiency gains in prior roles.
Why careerzynith? – Culture, Growth, and Benefits
Culture of Care
At careerzynith, we believe that a supportive work environment fuels exceptional service. Our remote teams are connected through regular virtual huddles, mentorship programs, and an open‑door policy that encourages ideas from every level. We celebrate diversity, champion inclusion, and provide a safe space where every voice is heard.
Career Development
We invest in your professional growth. Whether you aim to become a senior operations manager, a training specialist, or a subject‑matter expert in imaging logistics, careerzynith offers:
- Structured onboarding with a two‑week intensive training session at our Downers Grove, IL hub (travel reimbursed).
- Ongoing access to online learning platforms, certifications, and cross‑functional projects.
- Clear career pathways with regular performance reviews and promotion opportunities.
Compensation & Perks
careerzynith offers a competitive salary package aligned with market standards for remote shift work. In addition to base pay, you will receive:
- Comprehensive health, dental, and vision insurance, with company‑paid dental coverage where applicable.
- 401(k) plan with company matching to help you build long‑term financial security.
- Flexible Paid Time Off (PTO) and paid holidays, plus additional leave for training and personal development.
- Travel allowance for the mandatory training period and occasional site visits.
- Employee Assistance Program (EAP), short‑term and long‑term disability options, and company‑paid life insurance.
- Wellness incentives, health‑club reimbursement, and a robust employee recognition program.
- Referral bonuses, company swag, and a supportive community that celebrates milestones.
Work‑Life Harmony
Our remote‑first model means you can set up a home office that works for you. We provide a stipend for ergonomic equipment, a monthly internet reimbursement, and a dedicated IT support line to keep you productive. The rotating shift schedule is designed to provide variety while ensuring coverage for our nationwide patient base.
Application Process
If you are passionate about delivering outstanding patient experiences, thrive in a fast‑paced, technology‑driven environment, and are ready to embrace a flexible shift schedule, we want to hear from you. To apply, click the link below, submit your resume, and include a brief cover letter highlighting how your background aligns with the responsibilities and values of careerzynith.
Join careerzynith – Make a Difference Every Shift
At careerzynith, every interaction matters. By joining our Customer Experience team, you become an integral part of a mission‑driven organization that puts patients at the heart of everything we do. Bring your empathy, technical aptitude, and dedication to excellence, and help us continue to set the standard for white‑glove service in the imaging industry.
Apply for this job