Note: The job is a remote job and is open to candidates in USA. Microsoft is seeking a highly strategic and data-driven professional for the role of Content Coordinator. This position focuses on shaping content experiences across productivity and creative applications, leveraging data insights to enhance customer engagement and satisfaction.
Responsibilities
- Curate and optimize content collections across multiple product surfaces, ensuring customers receive the most relevant, engaging, and high-performing content
- Analyze template performance data and evaluate content quality, design effectiveness, relevance, diversity, and customer value across multiple content types
- Identify gaps, opportunities, and emerging trends to inform future content investments and curation priorities
- Develop scalable curation frameworks, quality standards, and content evaluation methodologies
- Analyze content performance metrics, customer engagement signals, experimentation results, and usage trends to understand what drives successful customer outcomes
- Synthesize large datasets into clear recommendations that influence content strategy, business decisions, and product priorities
- Establish success criteria and measurable KPIs for content initiatives and curation programs
- Use data to identify optimization opportunities and inform content lifecycle decisions
- Review new templates for quality and customer relevance, then publish and maintain content using internal CMS and publishing tools
- Partner with cross-functional teams including content, design, and product to define, execute, and evaluate content experiments
- Design and assess experimentation frameworks that measure content effectiveness and customer impact
- Translate experiment outcomes into evidence-based recommendations that improve engagement, adoption, and overall customer satisfaction
- Continuously iterate on curation strategies using performance insights and customer feedback
- Apply strong visual design judgment to assess content quality, composition, storytelling, usability, and customer appeal
- Evaluate content through both creative and analytical lenses, balancing visual excellence with measurable performance outcomes
- Transform complex data findings and content insights into compelling narratives for leadership, product teams, designers, and content partners
- Drive alignment across stakeholders by communicating the business impact of content investments and curation decisions
Skills
- 5 or more years of experience in content strategy, content curation, product strategy, design research, or a related discipline
- 5 or more years of content curation and CMS experience managing large-scale digital content collections, metadata, publishing workflows, and content lifecycle management
- 5 or more years of content strategy or digital merchandising experience optimizing customer-facing content experiences through curation, experimentation, and performance analysis
- 3 or more years of data analytics and reporting experience using content performance metrics and customer engagement data to drive recommendations and business decisions
- Demonstrated experience analyzing data and translating insights into recommendations that drive business or customer outcomes
- Hands-on experience using CMS tools to curate, organize, and publish content collections
- Experience partnering with design, content, product, and business stakeholders
- Bachelor's degree in Design, Communications, Data Analytics, Marketing, or a related field
- Strong understanding of visual design principles, content quality evaluation, layout composition, and customer-centered design
- Demonstrated ability to combine analytical thinking with strong creative judgment
- Experience working with dashboards, performance metrics, reporting tools, and data visualization techniques
- Excellent problem-solving, communication, and storytelling skills
- Ability to operate effectively in ambiguous environments and influence cross-functional stakeholders
- Passion for understanding customer behavior and translating insights into exceptional content experiences
- Familiarity with AI-powered content experiences, personalization systems, recommendation engines, or content discovery platforms is a plus
- Experience supporting digital content ecosystems, content marketplaces, creative platforms, or productivity software products is a plus
- Experience with experimentation methodologies, testing frameworks, or customer engagement analytics is a plus
Benefits
- Medical, dental & vision
- Hospital plans
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Company paid Basic Life and AD&D as well as voluntary Life & AD&D for the employee and dependents)
- Company paid short and long-term disability
- Health & Dependent Care Spending Accounts (HSA & DCFSA)
- Employee Assistance Program
- Time Off/Leave(PTO, Allegis Group Paid Family Leave, Parental Leave
Company Overview