Note: The job is a remote job and is open to candidates in USA. Rare Necessity Digital Agency is a full-service creative and marketing agency based in Atlanta, Georgia. They are seeking a Client Delivery Lead / Account Manager who will be responsible for owning client relationships, driving strategy, and ensuring successful execution of marketing campaigns across multiple accounts.
Responsibilities
- Own 4-6 client accounts end to end - you are their primary point of contact and strategic lead
- Run the full client lifecycle (Phases 1-8): onboarding, strategy development, campaign launches, performance tracking, and reporting
- Build revenue projections, launch forecasts, and KPI targets for each account
- Lead weekly client calls and send priority breakdowns client by client
- Approve all deliverables before they go to the client - creative, copy, ads, landing pages, and video content
- Present performance reports and make strategic recommendations for next steps
- Manage and direct the client delivery team (production coordinator, editors, designers, copywriters, and support staff)
- Run daily focus check-ins and hold the team accountable to deadlines and quality
- Track training progress, schedule 1:1s, onboard new team members, and lead internal knowledge transfer
- Write and enforce role clarity documents and escalation paths
- Give direct creative feedback on websites, ad copy, graphics, social content, and video edits
- Oversee the production and editing pipeline across all clients using ClickUp
- Coordinate shoot logistics - locations, props, pre-production meetings, run of show
- Manage editor assignments, due dates, and revision cycles
- Bridge the gap between what the client needs and what the production team can deliver
- Set the strategic direction for paid media, organic social, email/SMS sequences, webinar strategy, and ManyChat automations
- Audit ad performance, landing page copy, and campaign results alongside the media buyer
- Track and report on CPL, ROAS, and revenue KPIs weekly
- Send Monday agency focus emails, end-of-week recaps, and post-meeting action items
- Lead the weekly agency call and Wednesday KPI review
- Celebrate team wins publicly and set the cultural tone
- Plan and execute live events and conference activations (logistics, vendors, volunteers, tickets, speakers)
- Run webinar and challenge launches end to end
- Coordinate client activations at major events
Skills
- 3+ years managing client accounts at a marketing or creative agency
- Proven experience leading a team (not just managing tasks - actually developing people)
- Deep understanding of digital marketing: paid social, email/SMS, funnels, launches, and content strategy
- Strong strategic thinking - you can build a revenue forecast, diagnose why a campaign underperformed, and pivot quickly
- Excellent written and verbal communication - you write clear client emails, run tight calls, and give direct feedback
- Highly organized with experience using project management tools (ClickUp preferred)
- Comfortable working across platforms: Canva, HoneyBook, ManyChat, Shopify, Slack, Zoom, Google Workspace
- Self-starter who operates with minimal oversight - you don't wait to be told what to do
- High emotional intelligence - you manage client expectations and team dynamics with care but directness
- Experience in production (video shoots, content creation, editing pipelines)
- Background working with expertise-led businesses, personal brands, or service-based entrepreneurs
- Comfortable with revenue accountability - you track KPIs, not just tasks
- Event planning or live activation experience
Company Overview