Note: The job is a remote job and is open to candidates in USA. Cigna Healthcare is dedicated to improving the health and vitality of those they serve. The Client Account Support Senior Analyst role involves managing the full implementation lifecycle for client onboarding, ensuring accurate system setup, and coordinating with various stakeholders to facilitate seamless implementations.
Responsibilities
- Manage end-to-end account installation for an assigned Select Segment book of business, ensuring timely and accurate delivery
- Lead cross-functional implementation, coordinating SMEs to drive effective team collaboration
- Partner with Sales, clients, and brokers to gather required documentation and present implementation plans for new and renewing business
- Facilitate installation meetings to align client plan intent and oversee end-to-end setup, including system build, readiness, eligibility, ID cards, and billing
- Serve as the central liaison across teams, aligning processes, introducing technical experts to clients, and driving seamless implementation
- Coordinate ePro/CIT tools, benefit documentation, and structure with the Work Order team, ensuring accurate and consistent setup aligned to plan design intent
- Identify and resolve implementation issues across process, plan design, and timelines, ensuring full ownership through completion
Skills
- High school diploma or GED - required
- 2+ years of healthcare background/benefits knowledge - required
- Strong analytical skills to effectively solve complex issues to resolution - Required
- Demonstrated interpersonal and cross-functional coordination skills, with the ability to manage competing priorities, align multiple stakeholders, and deliver effective client solutions - Required
- Proficiency with Microsoft Office applications (Excel, Outlook, Word) and strong technical and navigational skills - Required
- Self-motivated and driven, with strong initiative to manage competing priorities and deadlines in a fast-paced environment - Required
- Ability to travel up to 10% travel, as needed – Required
- Bachelor's degree - preferred
- 2+ years of client-facing experience in account management, client services, or sales – Preferred
- Familiarity with multiple Cigna systems (*e.g., ePro, CIT, Vista, Facets, CDB*) - Highly Preferred
- Experience applying project management skills to manage timelines, priorities, and deliverables - Preferred
- Adept at building cross-functional partnerships and communicating effectively across all matrix levels to align stakeholders with mutually beneficial solutions - Highly preferred
Benefits
- Annual bonus plan
- Medical, vision, dental, and well-being and behavioral health programs
- 401(k)
- Company paid life insurance
- Tuition reimbursement
- A minimum of 18 days of paid time off per year
- Paid holidays
- Leaves of absence
Company Overview
Company H1B Sponsorship