Note: The job is a remote job and is open to candidates in USA. Crum & Forster is a leading insurance provider with a long history in the industry. The Business Systems Analyst will be responsible for analyzing and documenting business and system requirements to facilitate the delivery of effective technological solutions, focusing on internal systems and workflows in the underwriting process.
Responsibilities
- Support multi-system internal initiatives by assisting in the analysis and documentation of business needs across underwriting and policy lifecycle workflows
- Gather and document business and functional requirements for discrete stories and components
- Clarify business needs through stakeholder discussions, interviews, and review sessions
- Translate requirements into clear, testable documentation aligned to delivery needs
- Document current state and future state workflows across internal underwriting and operational systems under guidance
- Analyze system interactions across policy administration, document generation, and supporting platforms
- Document current‑state and future‑state workflows under guidance
- Data and system analysis activities, including validation and mapping
- Address system behavior, integrations, and downstream impacts
- Support development of requirements that enable efficient execution of underwriting and policy lifecycle processes
- Deliver functional specifications, user stories, acceptance criteria, and supporting artifacts
- Ensure documentation reflects Product Owner intent and is technically feasible for engineering implementation
- Maintain clarity and traceability between business needs and delivered functionality
- Assist in validating that delivered functionality aligns to defined business and workflow needs
- UAT preparation by drafting test scenarios and assisting business testers
- Defect triage/resolution and clarification during testing cycles
- Collaborate with PO, QA, and Engineering to resolve requirement questions during delivery
- Partner with underwriting, operations, and business stakeholders to support improvements in internal workflows and system usability
- Actively participate in agile ceremonies including standups, backlog refinement, and planning sessions
- Follow analysis standards, documentation practices, and delivery expectations
- Escalate risks, ambiguities, or gaps in understanding to leadership, senior analysts or Product Owners
- Meet key deliverables including but not limited to requirement clarity, timeliness, traceability, UAT outcomes
- Other duties as assigned
Skills
- Bachelor's degree from accredited institution or equivalent experience required
- 3+ years of experience, preferably in a Business Analyst or Systems Analyst role
- Strong technical/domain expertise and systems/process understanding
- A solid foundation in business and systems analysis, producing clear, testable requirements that support efficient delivery
- Curiosity and drive to learn systems, workflows, and insurance domain concepts while contributing to active initiatives
- Strong attention to detail, ensuring requirements clarity, traceability, and quality throughout the SDLC
- A collaborative mindset and effective communication skills to work productively within cross‑functional agile teams
- Exceptional technical writing skills
- Insurance or financial services experience preferred
- Foundational understanding of underwriting and policy lifecycle processes (quote, bind, issue, servicing) preferred
Benefits
- Competitive compensation package
- Generous 401K employer match
- Employee Stock Purchase plan with employer matching
- Generous Paid Time Off
- Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family’s wellness, including your physical, mental and financial wellbeing
- A core C&F tenet is owning your career development, so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path
- A dynamic, ambitious, fun and exciting work environment
- We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community
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