Note: The job is a remote job and is open to candidates in USA. Experior Financial Group Inc. seeks a highly motivated Bilingual Broker Support Administrator (English/ French) who excels in both collaborative and independent work environments. The ideal candidate will thrive in managing multiple tasks simultaneously while delivering exceptional customer service.
Responsibilities
- Deliver exceptional customer support to agents, associations, and insurance carriers
- Foster and sustain positive, professional relationships with agents, associations, and insurance providers
- Respond to phone and email inquiries promptly and professionally
- Undertake additional responsibilities related to the Broker Support role as assigned by your immediate manager
- Propose enhancements for processes and technology to improve efficiency
- Maintain and update the department’s process manual
Skills
- Previous experience in office administration is required
- Professional proficiency in French and English is required
- Capable of managing tight deadlines and multiple priorities effectively
- Effective problem-solving and investigative skills
- Reliable, trustworthy, proactive, with a keen sense of ownership and initiative
- Exceptional verbal and written communication skills
- Strong attention to detail and accuracy
- Excellent time management and organizational abilities
- Approachable and professional in delivering suboptimal information via in-person, phone, and email interactions
- Strong computer skills with a capacity to learn new systems
- Ability to handle stressful situations with a positive, proactive attitude
- Must reside and be authorized to work in the USA
Benefits
- Work-life balance with paid vacation and sick days
- Competitive compensation
- Comprehensive medical, dental, and vision benefits
- Flexible work options
- Career growth and development opportunities
- Diverse team environment
- Straight day shifts with no weekends
- Company events and celebrations
- Tuition reimbursement
- Company-provided equipment
Company Overview