Note: The job is a remote job and is open to candidates in USA. BD is one of the largest global medical technology companies in the world, dedicated to advancing the world of health. The Associate Service Sales Representative role supports the U.S. Service Sales organization by generating qualified contract leads and enabling revenue growth operations while collaborating closely with various teams.
Responsibilities
- Qualify incoming time & materials (T&M) requests and proactively initiate contract conversations to generate qualified service contract leads
- Support increased contract attachment and conversion rates by identifying customers with recurring service activity or unmet coverage needs
- Meet or exceed defined KPIs related to lead generation, activity levels, data quality, and revenue enablement
- Conduct daily outbound customer engagement via phone and email across relevant functions and decision‑makers
- Maintain accurate and up‑to‑date customer, opportunity, and activity data within CRM and internal systems
- Support the sales quoting and contract process by gathering required information and coordinating with Service Sales Representatives as applicable
- Build foundational knowledge of service offerings, including service contracts, support plans, billable services, training, and compliance solutions
- Leverage available data to prioritize opportunities with the highest potential ROI and conversion likelihood
- Assist with data hygiene, cleanup, and governance efforts to improve reporting accuracy and CRM effectiveness
- Collaborate cross‑functionally with Service Sales, Field Service, Marketing, and Operations to support revenue growth initiatives
- Complete assigned projects, tasks, and reporting accurately and on time while maximizing productivity
- Backfill open service sales territories as needed by handling customer outreach, qualifying service contract opportunities, and coordinating follow‑up with sales leadership
Skills
- Bachelor's degree required
- Strong verbal and written communication skills with comfort engaging customers by phone and email
- Demonstrated ability to manage multiple tasks, maintain organization, and execute with accountability
- Proficiency with standard business tools (CRM systems, Microsoft Office or similar)
- Self‑motivated, proactive, and capable of working independently in a remote environment
- Flexibility and adaptability in a fast‑paced, evolving sales environment
- Willingness to travel up to 25% for sales meetings, training, or company events
- Interest in sales, account management, or a commercial career path within life sciences or healthcare
- Prior exposure to customer‑facing, inside sales, or lead‑generation roles
- Demonstrated curiosity and willingness to continuously learn products, markets, and customer workflows
Benefits
- Medical coverage
- Health Savings Accounts
- Flexible Spending Accounts
- Dental coverage
- Vision coverage
- Hospital Care Insurance
- Critical Illness Insurance
- Accidental Injury Insurance
- Life and AD&D insurance
- Short-term disability coverage
- Long-term disability insurance
- Long-term care with life insurance
- Anxiety management program
- Wellness incentives
- Sleep improvement program
- Diabetes management program
- Virtual physical therapy
- Emotional/mental health support programs
- Weight management programs
- Gastrointestinal health program
- Substance use management program
- Musculoskeletal surgery, cancer treatment, and bariatric surgery benefit
- BD 401(k) Plan
- BD Deferred Compensation and Restoration Plan
- 529 College Savings Plan
- Financial counseling
- Baxter Credit Union (BCU)
- Daily Pay
- College financial aid and application guidance
- Paid time off (PTO), including all required State leaves
- Educational assistance/tuition reimbursement
- MetLife Legal Plan
- Group auto and home insurance
- Pet insurance
- Commuter benefits
- Discounts on products and services
- Academic Achievement Scholarship
- Service Recognition Awards
- Employer matching donation
- Workplace accommodations
- Adoption assistance
- Backup day care and eldercare
- Support for neurodivergent adults, children, and caregivers
- Caregiving assistance for elderly and special needs individuals
- Employee Assistance Program (EAP)
- Paid Parental Leave
- Support for fertility, birthing, postpartum, and age-related hormonal changes
- Bereavement leaves
- Military leave
- Personal leave
- Family and Medical Leave (FML)
- Jury and Witness Duty Leave
Company Overview