Note: The job is a remote job and is open to candidates in USA. Coinbase is a remote-first company focused on increasing economic freedom. As an Associate Manager of Billing Operations & Strategy, you will oversee day-to-day billing operations and lead initiatives to enhance efficiency and automation while collaborating with various teams to ensure accurate revenue recognition.
Responsibilities
- Own day-to-day billing operations for Custody and Prime, including invoicing accuracy, the monthly close, and the billing ticket queue
- Lead and develop the billing operations team and coordinate BPO support
- Drive billing and collections automation, including AI-assisted drafting and ticket triage, to improve cycle time, cost, and quality
- Partner with Revenue Accounting, FP&A, Engineering, and Sales on billing systems and the migration from Salesforce to the Prime platform
- Execute and maintain evidence for billing-related SOX controls
Skills
- 5+ years in billing, revenue, or finance operations, including direct process ownership
- Experience leading or mentoring teammates and managing operational queues to SLA
- Strong command of billing and invoicing systems and reconciliation, with hands-on experience in NetSuite, Salesforce, or comparable tools
- Track record of improving operational processes through automation and tooling
- Working familiarity with SOX controls and the financial close
- Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality
Benefits
- Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k))
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