Note: The job is a remote job and is open to candidates in USA. Guidehouse is a consulting firm specializing in SAAS/PAAS/Cloud Consulting, and they are seeking an Associate Director - IT Project Manager. The role involves leading major IT service delivery projects, providing technical expertise in ServiceNow implementations, and ensuring alignment with business objectives.
Responsibilities
- Plan and lead major IT service delivery projects in accordance with ITIL v4 standards and ServiceNow CSDM alignment
- Evaluate performance results and recommend changes affecting project growth and success
- Function as technical expert across multiple ITSM project assignments while supervising project teams
- Coordinate meetings between Government, contractor, and service providers to resolve operational issues
- Translate complex business requirements into technical designs and solutions using ServiceNow and other technology platforms
- Lead the overall architecture design and development of ServiceNow implementations, ensuring alignment with business objectives and best practices
- Provide technical expertise and guidance to the ServiceNow development team
- Stay current with ServiceNow products, features, and industry trends to drive innovation
- Conduct technical assessments and provide recommendations for improving existing ServiceNow implementations
- Serve as the lead point of contact for clients on all matters related to ServiceNow implementation and strategy
- Direct and monitor all aspects of the ServiceNow implementation
- Responsible for quality assurance for all ServiceNow projects
- Conduct reviews of functionality developed by ServiceNow development team and perform testing
- Ensure the security, scalability, and maintainability of ServiceNow solutions
Skills
- A Minimum of 7 years of experience
- A Bachelors Degree from an accredited university
- Experience with Software Development Lifecycle methodologies, deliverables, and controls
- Excellent verbal and written communication skills
- Expertise in implementing multiple ServiceNow modules, preferably ITSM, ITOM, CMDB, and IRM
- Experience with Software Development Lifecycle methodologies, deliverables, and controls
- Well-rounded technology consulting experience desired, to include the ability to define requirements, lead client meetings, facilitate UAT, and conduct training
- Experience working in an Agile environment
- Excellent verbal and written communication skills
- Strong analytical, problem-solving skills
- Ability to work effectively in a team environment
- Strong interpersonal skills with the ability to build and establish rapport with a diverse array of people at all levels
- Desire to learn, grow, and seek increased responsibility
- Ability to self-direct, prioritize, and manage multiple tasks and demands
- Heightened attention to detail when developing technical solutions
- Agile, SCRUM or SAFe certifications
- PMP certification
- Experience in driving business development activities and leading all aspects of winning federal proposals, with proven ability to generate new wins and revenue for your company
- Prior managerial experience in leading and supporting a remote workforce
Benefits
- Medical, Rx, Dental & Vision Insurance
- Personal and Family Sick Time & Company Paid Holidays
- Position may be eligible for a discretionary variable incentive bonus
- Parental Leave and Adoption Assistance
- 401(k) Retirement Plan
- Basic Life & Supplemental Life
- Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
- Short-Term & Long-Term Disability
- Student Loan PayDown
- Tuition Reimbursement, Personal Development & Learning Opportunities
- Skills Development & Certifications
- Employee Referral Program
- Corporate Sponsored Events & Community Outreach
- Emergency Back-Up Childcare Program
- Mobility Stipend
Company Overview
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