Note: The job is a remote job and is open to candidates in USA. UnitedHealth Group is a health care and well-being company dedicated to improving health outcomes. The Associate Clinical Administrative Coordinator plays a key role in customer satisfaction by managing administrative tasks and facilitating communication between members and providers.
Responsibilities
- Managing administrative intake of members
- Work with hospitals, clinics, facilities and the clinical team to manage requests for services from members and/or providers
- Process incoming and outgoing referrals, and prior authorizations, including intake, notification and census roles
- Assist the clinical staff with setting up documents/triage cases for Clinical Coverage Review
- Handle resolution/inquiries from members and/or providers
Skills
- High School Diploma /GED
- 2+ years of experience working with individuals receiving Medicaid
- 1 + years of customer service experience
- Intermediate experience with MS Word, Excel (create, edit, save documents) and Outlook (email and calendar management)
- Reside in the state of Virginia
- Access to a designated quiet workspace in your home (separated from non-workspace areas) with the ability to secure Protected Health Information (PHI)
- Prior work at home experience
- Experience working within the health care Industry and with health care insurance
- Experience working in a hospital, physician's office or medical clinic setting
- A clerical or administrative support background
- Experience working in a call center
- Bilingual in Spanish, Farsi, or Vietnamese
Benefits
- Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
- Medical Plan options along with participation in a Health Spending Account or a Health Saving account
- Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
- 401(k) Savings Plan, Employee Stock Purchase Plan
- Education Reimbursement
- Employee Discounts
- Employee Assistance Program
- Employee Referral Bonus Program
- Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
- Incentive and recognition programs
- Equity stock purchase
- 401k contribution (all benefits are subject to eligibility requirements)
Company Overview