Join our vibrant team and take your career to the next level! We're seeking a highly skilled and motivated Assistant Contact Center Manager to drive success in our remote contact center. As a key member of our team, you'll play a vital role in developing, implementing, and improving day-to-day operations, focusing on inbound technical support and customer service. With a competitive compensation package and a salary range that recognizes your expertise, this is an opportunity you won't want to miss.
About the Position:
The Assistant Contact Center Manager will assist in the development, implementation, and improvement of day-to-day operations within the contact center, emphasizing positive relationships among employees and clients while ensuring operational efficiency and service quality. This temporary assignment, lasting approximately five months, offers a unique chance to make a lasting impact in a fast-paced, high-energy environment.
Key Responsibilities:
- Develop and implement operational practices that foster positive employer-employee-client relationships and promote high levels of employee morale.
- Manage compliance and reporting for all center operations, including call volume forecasting, staffing, client service commitments, budget, and payroll.
- Oversee day-to-day contact center operations and business planning, ensuring staff safety, physical site security, human resource development, operational efficiency, and service quality excellence.
- Promote the highest standards of ethical and professional conduct through demonstrated individual performance.
- Thrive as a team player in a fast-paced, change-oriented environment and continue liaison efforts with various departments, including Account Management, Quality Assurance, Training, Recruiting, WFM, IT, and the Client.
- Perform other related duties and assignments as required.
Requirements:
- Bachelor's degree from an accredited college or university or equivalent work experience.
- 2-3 years of contact center management experience, with excellent TOPS implementation skills.
- Experience managing programs with varying service objectives, agent skill requirements, and technical solutions.
- Strong verbal, listening, and written communications skills.
- Excellent attendance history and proficiency in Microsoft Office functions, including extended Outlook functions and complex Excel functions.
Nice-to-Haves:
- Experience managing multiple programs concurrently.
- Experience with strategic development and implementation, specifically with operating policies and procedures, and work process improvements.
Benefits:
- Paid Training
- Competitive Wages
- Full Benefits (Medical, Dental, Vision, 401k, and more)
- Paid Time Off
- Employee wellness and engagement program
We Want to Hear From You!
If you're a motivated and experienced professional looking for a new challenge, don't hesitate to apply. Join our team and let's build the future together!
Apply Now