Note: The job is a remote job and is open to candidates in USA. NBCUniversal is one of the world's leading media and entertainment companies. The TechLine Analyst role is an exciting opportunity to be a part of the NBCU Global Service Desk, where the Analyst will serve as the first point of contact for IT support, resolving issues and ensuring high customer satisfaction.
Responsibilities
- Provide support to customers via phone, live chat, and working tickets in a high-volume environment
- Break-Fix support of IT issues
- Fulfill or triage customer requests
- Deliver exceptional customer service
- Understand Team targets and deliver to them
- Identify process improvement opportunities and provide feedback to the management team
- Collaborate where required on service improvement plans and operational projects
Skills
- Experience with common technologies including Windows, Mac OSX, Office 365, Active Directory, mobile, etc
- Relevant IT Support experience
- Awareness of ITIL fundamentals
- Relevant experience in performing and managing clearly defined SLA targets
- Passionate about technology
- An environment suitable for working from home full-time (i.e., a quiet work area with minimal distractions and a strong, consistent internet connection)
- Ability to work with clients across different time zones
- Proficient in English and Japanese
- Someone who genuinely puts their customer first
- A team player who acts in the interest of all
- A passionate and motivated individual
- Someone with a flexible schedule that can cover later shifts, weekends, or holidays when needed
Benefits
- Medical, dental and vision insurance
- 401(k)
- Paid leave
- Tuition reimbursement
- A variety of other discounts and perks
Company Overview
Company H1B Sponsorship
Apply Now