Note: The job is a remote job and is open to candidates in USA. The United Nations Development Programme (UNDP) is seeking an AI Product Analyst to support the development of digital products that advance digital transformation initiatives. The role involves managing a portfolio of digital products, collaborating with stakeholders, and utilizing AI to enhance product functionality and user experience.
Responsibilities
- Utilize human-centred design and design research methods to design products which are user-friendly, meet user and stakeholder needs, and solve the problems in focus
- Facilitate co-design workshops and processes to ensure resulting products are desirable, viable, and feasible
- Advise on how AI can be implemented to solve existing problems, including through AI-assisted scoring and classification tools
- Collaborate with internal or vendor software developers to plan, scope, deliver technical product builds, and propose technical solutions to clients, including designing software architectures for products. This includes managing full-stack development cycles using mainly Python, Node.js and React where applicable
- Support the development of product plans/roadmaps with the relevant UNDP stakeholder/sponsor of the digital product
- Help maintain strong stakeholder relationships to support product oversight and organisational buy-in for the product vision
- Assist in translating requirements between non-technical stakeholders and development teams, ensuring that policy and programme priorities are accurately reflected in technical specifications
- Regularly communicate and present product roadmaps to relevant teams within CDO and UNDP at large
- Prepare and contribute to presentations and updates on product roadmaps for relevant teams within BPPS and UNDP
- Support continuous development process for products under management, with iterative customer and stakeholder feedback, deploying regular product releases and fixes
- Engage in the software development of digital products together with internal and external vendors with a focus on AI products, including LLM-based systems, NLP pipelines, and local AI model deployment
- Contribute to the implementation and maintenance of the necessary technical and organizational infrastructure for product delivery, including documentation/communications materials, working with internal or vendor software development teams
- Develop and implement quality standards and assurance processes by meeting/exceeding relevant UNDP and industry digital standards
- Design and develop data dashboards and data visualisations to communicate product outcomes to donors, senior stakeholders and the public
- Provide responsive product support to relevant UNDP internal clients
- Support the training of internal clients in how to use existing AI products
- Contribute to the development of resources that enable greater levels of customer satisfaction through targeted automation, including templates, detailed documentation and standard operating procedures
- Apply various analysis methods to evaluate product performance and to inform iterative product improvements
- Provide sound contributions to knowledge networks, communities of practice, and digital knowledge platforms
- Organize training for the operations/ projects staff on programme related matters in assigned areas
Skills
- An advanced university degree (master´s degree or equivalent) in Mathematics, Computer Science or Technology related is required, or a first-level university degree (bachelor´s degree) in Computer Science, Mathematics or Design in combination with additional two years of qualifying experience will be given due consideration in lieu of master´s degree
- Minimum of two (2) years (with master's degree) or four (4) years (with bachelor's degree) of relevant professional experience in designing, managing, and implementing digital and AI projects
- Experience working with low and middle-income countries
- Experience in including product development, coding, using AI models, AI prompting, backend and frontend development, enterprise web/software development, product development, user research and testing and stakeholder management
- Fluency in English is required
- Experience applying digital tools in the following areas: human rights, governance, gender equality, climate, sustainable finance or crisis contexts
- Experience managing software delivery projects involving Python, Node.js, and React
- Experience in managing diverse teams, technical vendors and senior stakeholders around complex challenges
- Experience in interacting and building digital products with stakeholders in the public sector
- Demonstrated experience building digital products, AI products, data dashboards and communicating project progress to non-technical audiences
Benefits
- Full time employment
- Work location: New York, United States
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