Note: The job is a remote job and is open to candidates in USA. UnitedHealth Group is a global organization focused on improving health outcomes through technology. The AI Governance Program Manager will lead the Responsible AI governance program, managing complex portfolios and ensuring high-quality execution of AI governance workflows.
Responsibilities
- Execute AI governance workflows, including intake validation, documentation completeness checks, review coordination, and closure tracking
- Support and execute backlog remediation activities, including identifying, scoping, batching, and processing AI solutions requiring governance review
- Ensure high-quality documentation, quality control (QC), and audit readiness across AI submissions and remediation artifacts
- Coordinate and drive follow-ups with business owners, procurement partners, and vendors to ensure timely resolution of governance requirements
- Maintain and oversee structured tracking of AI governance and remediation status to support leadership reporting and audits
- Apply defined prioritization and decision logic to support routing and triage of AI work
- Prepare executive-ready summaries, metrics, and progress updates related to AI governance activity
- Contribute to maintenance and refinement of operational documentation, job aids, and templates
- Independently manage complex or higher-volume AI portfolios and remediation scopes
- Apply judgment to prioritization, sequencing, and escalation of non-standard or higher-risk AI cases
- Partner closely with senior stakeholders across procurement, compliance, risk, and technology to resolve AI governance gaps
- Identify operational risks, bottlenecks, and opportunities for improvement; lead small enhancements to workflows or processes
- Support scaling and standardization of AI governance operations across the Responsible AI program
- Provide informal guidance or mentoring to junior team members supporting RAI operations
Skills
- Bachelor's degree or equivalent practical experience
- 2+ years of experience in program or project management, supporting operations, governance, compliance, risk, or technology-enabled initiatives
- Experience independently managing complex or higher-volume programs or operational initiatives
- Demonstrated judgment in prioritization, sequencing, and escalation decisions
- Experience working in a healthcare or similarly regulated environment, with an understanding of documentation standards, audit readiness, and compliance expectations
- Ability to produce executive quality reports and partner effectively with senior stakeholders across technology, compliance, procurement, legal, and security teams
Benefits
- A comprehensive benefits package
- Incentive and recognition programs
- Equity stock purchase
- 401k contribution (all benefits are subject to eligibility requirements)
- Flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges
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