Note: The job is a remote job and is open to candidates in USA. Ourvita is the largest Europe-based CDMO for food supplements, with a strong global presence. They are currently seeking a skilled and experienced Account Manager to serve as the liaison to grow their business, addressing customer needs and concerns while developing strong relationships. The Account Manager will be responsible for upselling and cross-selling products and capabilities, as well as managing customer records and pricing activities.
Responsibilities
- Act as lead contact for assigned accounts, managing relationships including regular communication to understand current and future business, and discuss needs
- Build and strengthen customer relationships to achieve long-term partnerships
- Responsible for existing customers’ Monthly KPI’s and Quarterly Business Reviews to customers and internal business leaders
- Work with other Ourvita businesses to cross sell to common current customers
- Schedule regular innovation sessions to present trends and prototypes
- Proactively solicit, present, and see through cost savings initiatives
- Responsible for pricing activities with assigned customers
- Maintain accurate customer records, keeping track of any contract updates and renewals, including pricing
- Work closely with internal functions to deliver business objectives that drive value to our customers
- Utilize data to gain insights, competitive advantages, and identify white space to create account plans
- Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to customers
- Create strategies to develop business opportunities at existing accounts
- Meet regularly with other team members to discuss progress and find new ways to improve business
- Using Project Management tools to onboard customers, sponsor projects and serve as key contact
- Understand and adhere to Good Manufacturing Practices
- Stop any observed unsafe acts and obey facility safety rules and procedures
- Correct or report any observed safety hazards
- Support safety policies and programs
Skills
- Four to eight years of account management experience required
- Three years or more in supervisor or managerial experience
- A bachelor's degree in business, sales, marketing or similar field preferred
- Familiarity or prior experience in the Nutraceutical, Food/Beverage industry, or packaging experience highly preferred
Benefits
- Medical, Dental, and Vision coverage
- Basic Life, Accidental Death and Dismemberment (AD&D), Short Term Disability (STD) at no cost to employees
- Retirement Plan 401(k) match
- Holiday pay and Paid Time Off (PTO)
- Opportunities for advancement
- Fitness discounts
- Tuition Reimbursement
Company Overview