Note: The job is a remote job and is open to candidates in USA. Arkema is a company committed to developing its talent in a collaborative team environment, and they are seeking an Account Manager to manage and grow a portfolio of strategic accounts. The role involves building strong customer relationships and delivering value-driven solutions while collaborating with various internal teams to ensure customer satisfaction.
Responsibilities
- Manage and develop a portfolio of strategic accounts with accountability for revenue growth, retention, and customer satisfaction
- Build and maintain strong relationships with key stakeholders across customer organizations
- Understand customer strategies, challenges, and operational needs to align solutions accordingly
- Proactively identify opportunities to improve customer performance, efficiency, and sustainability outcomes
- Provide consultative support by recommending adhesive solutions aligned with customer applications and processes
- Collaborate closely with Technical Service and R&D teams to optimize product performance, support line trials, and troubleshoot and resolve technical challenges
- Partner cross-functionally with Sales, Technical, Supply Chain, and Product Management teams to deliver seamless customer experience
- Contribute to pricing, contract management, and long-term agreement strategies aligned to mutual value creation
- Develop and maintain accurate account forecasts and growth plans
- Track and report on key performance metrics: account revenue growth, retention rates and customer satisfaction
Skills
- Bachelor's degree in Business, Engineering, Chemistry, or related field
- 8–15 years of experience in B2B sales or account management, preferably in industrial adhesives, packaging materials or technical /manufacturing environments
- Experience supporting complex, multi-site or national accounts
- Technical aptitude with the ability to translate customer needs into practical solutions
- Strong relationship management and stakeholder engagement skills across multiple levels of an organization
- Knowledge of packaging processes and adhesive applications (hot melt, end-of-line systems) is a strong advantage
Benefits
- With plenty of training and advancement opportunities, you will be supported to thrive and grow within our global network.
Company Overview